Never again

Counter Staff was rude and utterly unprofessional. New terms and conditions were introduced and, to be precise, imposed at pick up (e.g. while 300/500 deposit was agreed in the booking made online, 1100 were held at pick up, not to mention other airport and operations fees not disclosed at booking stage). They also tried to sell an additional insurance policy of Eur 200+ - despite I made clear that I had already bought total coverage ("0 waiver") at booking stage. Needless to say, first and last time I rent from this company.

I think you get what you pay for and it was very good value for money, however there is a very hard sell that you need to take out their insurance despite that we had taken separate insurance. You also have to give a credit card with a Euro 1000 deposit as I did not take the insurance. Also the fuel is a slight of hand and you will pay £22.50 for returning with a full tank ie which is still a cheaper option than returning empty. Car had about 20 points of damage which I had to record before taking the car, at the time I was picking up the car it was late at night and the car parking was poorly lit so it was difficult to access the condition of the car. I moved to a better lit area and took photos.

Specifically booked for an on-airport vehicle rental only to discover the booking had been passed on to another company 'Gold Cars' who have an awful customer satisfaction record. Had to locate a waiting minibus and shuttled offsite to their depot a few km away. Vehicle ok but they then tried to get us to pay extra insurance which wasn't compulsory and I had already purchased a one-off policy from a UK company to cover any excess. They then made us pay a "Diesel Tax". Checked this out on the Gold Cars website and this should only be paid if you specifically request a diesel (which we didn't). Tried to get a refund when vehicle returned but was told to take it up with the Co I booked through - I look forward to hearing from you!!! Had to wait around for a while for the return shuttle back to the airport. Shuttle bus consequently full and boot overfilled resulting in a dented case. Not happy!

Appalling check in process; customers waiting ages on keys. No idea of condition of vehicle, collecting in the dark so photos not possible. On drop off tried to claim I was responsible for scrapes as nothing on the sheet.

They heat people. They charged my credit card unrightfully. First they charged my card without any information and when I figured out they said that the reason was "extra days". When I proofed they were wrong they gave back part of that money and said that another part of that charge is because "changing reservation". That is also not true. They didn't have car which I booked and which they had confirmed. They try to cheat me saying that it's because I picked up car 1 hour later than I had declared and information about charge for changing reservation is part of T&C. I've send they part of T&C where is information that they should hold booked car to the end of the day. I'm asking what's wrong with that company? If they try to cheat everyone clients? I demand they give me back money that they charged unrightfully but they stop answer. They said that that they gave me BB category instead of A and that's way I need to pay more. But it was because of they foult - they didn't have car A category. They also didn't tell me when I came to pick up car that they want to rented me other class. I was sure that I'm getting class which I booket da Easyrentcars. They didn't tell me that they want to charged my credit card for that change. I've booked Seat Mii 2 Doors or similar. I get Fiat 500 2 Doors. For me it was a similar car - 2 doors, 1,2 engine, small car.