NEVER RECEIVED MY AGREEMENT - I asked several times, this is unacceptable! I was promised by the person at the counter that agreement will be sent next day! never was! I am still waiting, for the invoice as well.
The staff was quick and responsive, the pick-up and drop-off were efficient, and the location was very easy to find. The car handover process was relatively fast.
Staff tried to sell us unnecessary things with persistence, deposit is still not released on my credit card a week after returnal, pick up took a hell lot of time, rather unfriendly staff
When picking up the car the guy at the counter painted a very scary picture of insurance situation and informed me that to be fully insured I need to purchase very expensive insurance. I know this is his job and everything he said was accurate but I found it very scary. And the whole process took too long.
When I dropped off I found the guy accepted it was rude. He dropped me off at the airport by double parking and gave me a "safety first" advice when I was going to get off from offside of the van. But because he double parked, the near side was equally dangerous.
About QEEQ:10.0/10
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no documents provided, unacceptable !
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