The car was too old, with a lot of paint peeling off, and the steering wheel had no power assist.

Pickup was quick, the service attitude was great, and the explanations were detailed. Despite a two-hour delay due to a heavy storm at the airport, communication was pleasant.

The customer service was terrible. They hung up even before I finished asking my questions. Very impatient and rude.

Very convenient, picking up and returning the car is right at the terminal entrance. The car model is great. I participated in the Ironman competition, and my bicycle could be easily placed in the trunk while my family could sit comfortably in the back. When picking up the car, I found a nail in the front tire. The staff responsibly took it to get the tire fixed before handing it over.

There was no Chinese service at all, and no pickup sign at the airport. I had to look around for a while before finally calling them. The store is not at the airport, and the car inspection took place in the middle of the road, which was very unsafe and inconvenient. However, the staff were honest. For the car return, I called when I arrived at the airport and they came to pick it up.