The staffs were very nice and have good service-minded. However, I think the company's policy needs some improvement such as terms & conditions and the insurance details should have been clear and available for customers to view on the website.
About QEEQ:10.0/10
The booking is easy and clear. The customer service also did an excellent job when we inquired about the information and support.
“Great staff and car no problems but return location in Chiang Mai was difficult to find”
About Chic Car Rent:9.0/10
Friendly staff great service car ready. Didn't give 10 stars for two reasons. Have the way deposit is handled I'll have to wait 4-6 weeks for it to be refunded? It's a credit card, why is that so long?
Also dropoff location was very unclear. Email said in airport but it's actually the taxi area adjacent to airport, different entrance from the street. No rental return signs at Chiang Mai, and I wish Chic had explained that. To be fair we rented in Chiang Rai do perhaps the staff there didn't know. But it should be in the email.
About QEEQ:10.0/10
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Customer Service
Good experience.
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