Great experience from A-Z!

Overcharged

Forced to buy insurance. I already purchased third-party and super full insurance with this order, but they still required an official English version of the third-party policy at pick-up. Otherwise, I couldn't get the car. I had no choice but to buy the minimum coverage. All in all, it ended up costing the same or even more than a normal rental company. This company attracts customers with low prices and then forces additional purchases. I will never choose this company again.

Smooth communication!

Did not have a full size vehicle available at our pick up time. Ended up with a midsize and paid same amount as for a full size since it was prepaid.

Like: The price
Dislike: The horrendous wait picking doing the paperwork before picking up my car. When there's 8 people waiting in line and each person in front of me is taking a minimum of 15 - 20 each to get their car assignment... I get a little "testy". The reason it takes so long is because your sales agents (that's right, "SALES AGENTS") are up-selling every costumer on insurance, upgrading cars, add ons... it's a bit ridiculous and takes a LOT of time. So, I wait and wait and wait while the agents explain everything to the people in front of me. I know you want to make more money but it's a REAL HASSLE for those of us who know we don't need or want anything extra. Find a way to service those of us who don't need or want extras without it costing us more money. Let us fill out the necessary paperwork BEFORE we arrive. Then we could go straight to the cars and go. I've rented a LOT of cars. I don't need or want insurance or ANYTHING. Just the car please. AND... stop making me wait in line for a half hour... and sometimes an hour just to talk to your counter agents.