Great all round

My family are standing on the bus shelter for about 45 minutes. The company did not have a vehicle big enough to take the two adults and four small children. After waiting to get the car I was told I had to have insurance otherwise I was not going to get a car. I have hired cars from all around the world this is not the case. I explained I had an insurance policy that didn’t seem to matter despite showing him my certificate. The car had a great big dent in the side of it. Fortunately I took photos of the car before I collected it. The representative Aaron told me it doesn’t matter because I have insurance. I explained to him the dent already. He was not interested as I had insurance. There was one member of staff trying to run a business give lifts and answer the telephone. Absolutely terrible.

Great value for money so no complaints other then sometimes the cars are not cleaned properly.

I’m still not sure what’s happened but I was informed by the rental agent and the car washer that I needed to pay them £135.00 to fix a chip on the windscreen, which I disputed. They wouldn’t let me leave the building until I paid. I explained that they had my details, they should write to me with evidence of any damage but they intimidated me into paying and actually said they wouldn’t let me leave until I had paid! I’ve made a customer service complaint and sent a picture of the clear windscreen. If it’s not resolved through the complaints process, I’ll move to a letter before action.

I am in the process of writing an official review of my experiences of renting a car from a range of rental companies in and around Belfast International Airport. A brief overview on renting a car from Easirent was that it was a difficult process, with little help or trust from staff and minimal customer service. From time of arrival to driving away the car took 2 hours and 15 mins. During my time having the Easirent car, I never felt comfortable having your car during the rental period for several reasons. All in all, the overall rating of rental was poor.

Like: Booked a compact car and got a free upgrade to a luxury range which was a brand new mini cooper! Excellent customer service at pick up and drop off, fast and efficient.
Dislike: The shuttle bus from Heathrow T4 to car rental during pick up and drop off, took over 1 hour each way. Distance is not far but due to the multiple stops at hotels/locations, it took over 1 hour. I was nearly late for my flight.