Great all round

High pre-authorization amount, and won't allow the use of multiple credit cards

Counter staff advised that we had booked surplus insurance and sorted it out for us. Very helpful indeed.

The car had an error warning sign that I couldn’t remove. Excess & Fuel deposit not returned immediately.

I was given another car as the Ford Fiesta was in an accident. It would have been helpful to have a manual. It was not made clear that I could bring back the tank empty as I had paid £65.00 upfront. I brought the car back about 90% full but wasn’t offered a refund - just a shrug of the shoulders. Perhaps a cold drinks or tea and coffee machine.

Counter staff at Luton, Kingsley and Khalid were extremely helpful, polite and responded to all my queries quickly. Excellent customer service, Dealing with my individual needs. The non counter staff also provided a high level of excellent customer service.

Booking was simple and easy.