The overall service was average, and the staff seemed rather impatient during pick-up. Be sure to inspect the car carefully, and it’s best to record a video as evidence. This is a local rental company with affordable rates, but adding insurance is part of their business strategy. Car theft, smash-and-grabs, and luggage theft are common in Italy, especially in parking lots near tourist attractions. The police are typically unhelpful, so it’s highly recommended to purchase comprehensive insurance, including coverage for lost items inside the vehicle. When choosing a rental company, compare the total costs after adding full insurance.
The pickup location was a nightmare to find with the directions on the confirmation. Had to call to find directions to bus.
Staff at Centauro desk were rude and too worried about saying goodbye to work mates to focus on customer service.
The lady at drop off was nice and helpful.
Car far exceeded expectations. Counter staff very good ,friendly and knowledgeable. Shuttle service to/from airport also very good. Excellent value for money.
About QEEQ:10.0/10
Very easy rental/booking process.
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