Best value for money and superb fast processing time.
R.ABU
Malaysia
Reviewed: Mon, Dec 16, 2019
About EPTA:10.0/10
Very fast process from pick up and drop off. Good hospitality from their staff. Car is clean and tip top. Eventhough the fuel receive only 2 bars, I have fill up full tank and left with 3 bars without any dispute. Cash deposit also returned back on the spot. Thank you EPTA.
About QEEQ:10.0/10
Very smooth process. I should pay earlier to lock lower price and trust with adjusted price system. Thank you ERC.
They promised to pick me up at the airport with a sign. However, I waited for half an hour after arrival and still didn't see anyone, and it was a midnight flight at 12 AM. After multiple calls to customer service, the car finally arrived after 1 AM.
The rented car was extremely dirty, had scratches everywhere, and had no fuel. The fuel light was constantly blinking, making me very worried that I wouldn't reach a gas station in time. Given the dirty condition of the car, my concerns, and my unfamiliarity with the local area, I accidentally broke the rearview mirror glass of a motorcycle just after leaving the airport. I immediately informed the car rental company, and they responded that I would need to pay either 600 or 1000 RMB. I expressed my preference to repair it myself since the replacement cost for a similar car in China is only around 300 RMB (200 MYR), but they insisted that they had to handle it. After multiple conversations, they agreed that I only needed to return the car in good condition. I spent a day going to a repair shop, which cost me 350 MYR. When returning the car, it still had a third of a tank of fuel. It would be helpful if the rental cars were fully fueled at the start, as finding a gas station in an unfamiliar place is not an easy task for a lone traveler!
Like: Efficient & friendly staff. Car very new. Dislike: Nothing
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Best value for money and superb fast processing time.
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