“Satisfactory resolution to a renting issue with a car rental agency”
About RENT PLUS:8.7/10
The experience with Rent Plus was less than satisfactory....they forced us to pay for the rental on pick up despite the fact that we provided a receipt showing payment made in full. They denied our pre-purchase of the full insurance option and were basically rude in our dealings with them.
About QEEQ:10.0/10
We communicated our issues with Rent Plus...that we paid for the rental again in order to get the car we reserved...and we were very impressed with Easyrentcars resolution of this issue and the timely credit we received for the added charges.
Great Service.
Very impressed as the last experience with a competitor was terrible.
No extra payments were sneakily requested at the counter.
And the staff was nice and polite.
About QEEQ:10.0/10
It was easy to rent on the website.
The price was great and the what I paid online was exactly the hole amount I had to pay.
No bad surprises afterward... I recommend to always take the best insurance to make sure you are all covered.
Impressed and will book with them again.
2 weeks after my trip, some "admin fees" have been charged on my credit card.
However all the fees were supposed to be included when I dropp off the car (tank was full, no dammage etc...)
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