Dislike: very unsatisfied about the cleaning fee charge upon return the car. the main thing is that the car carpet is not removable. there is no way for tourist like us be able to clean the sand and dust. in that point, it seem that it is very unfair to charge the additional cleaning fee for the carpet. thanks.
The counter staff told us to drop off the car at the short term carpark when returning, I did that and went to hertz counter to return the keys.
Then I was told I went to the wrong carpark and had to drive out again to another carpark. I had to paid 8aud for parking at short term carpark.
The staff did not communicate well when we picked up the vehicle.
Like: Efficient pick up & drop off. New & clean car. Dislike: Delayed in pick up due to my request of Baby car seat isn’t being arranged in advance.
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View more >Dislike: Delayed in pick up due to my request of Baby car seat isn’t being arranged in advance.