Awsome renter car

Strongly advise against using this car rental company in the future. The front desk staff, who was African American, tried to deceive us by charging more. After we pointed this out, they repeatedly provided various excuses to cover it up. It took over an hour of back-and-forth before they finally removed all the extra charges and we got the car. By then, it was dark, and my wife and child were waiting and hungry. It was a bad experience, even though it’s all part of travel. We used Hertz earlier on our trip and got the car in 15 minutes, a completely different experience. I recommend everyone not to be cheap like me.

The service speed on-site is fine, but if you deviate from your reservation plan, the staff might overcharge you, and you will need to haggle in person. However, the shuttle bus service at Los Angeles airport is insufficient. We waited over 30 minutes for a shuttle, and it was just a minibus. Other rental companies use larger buses that arrive every 3-5 minutes. I probably won't rent from Advantage or EZ at Los Angeles airport again.

Didn't like the onsite insurance recommendation.

Like: Efficiency of personal
Dislike: The front windshield washer container was cracked. No fluid was in it. We bought a gallon of good solution and it leaked immediately on the ground.

Like: Great service!
Dislike: Returning car took longer than I would’ve liked. Only 1 person checking in cars, might be faster with another person there.