Iceland

They charged us 20,000 RMB just for a small dent. It's outrageous.

They might be difficult if you don't buy the sandstorm insurance, so I purchased it.

This is the first time I felt scammed when renting a car, very frustrated. The staff did not inform us of any road condition precautions when we picked up the car, and they didn't inspect the car with us. As a result, we didn't realize that the car lacked essential tools like a spare tire and a jack. Later, we got stuck in the snow on a mountain and were trapped for two hours because we didn't have a shovel or other tools. Although we had full insurance, it did not include roadside assistance. When we called for help, they wanted to charge us 650 euros. A kind passerby eventually helped us, and we immediately called the company to cancel the assistance, only 20 minutes after our first call. However, they still insisted on charging us, even though their employee allegedly came for the rescue. We had no way to confirm if they had actually been dispatched. When we returned the car, they said we had to pay a basic rescue fee of 35,000 ISK. When I tried to explain and negotiate, they directly charged my credit card without my consent and forced me to sign, then rushed us to the airport. Their attitude was extremely rude. I spent 9,000 RMB on this car rental and received such poor service. I am extremely disappointed and upset. It was truly a horrible car rental experience.

We waited a bit at the airport for the shuttle to arrive at pick up. Car was in good condition with all defects marked with stickers. It was a Hyundai i10 which took two 24 inch long suitcases in its boot. Fuel consumption was at about 5.7L/100km and it was quite sufficient for winter driving on highways and main roads.

Speedy response for help request with wrong booking, nice!

wait too long to get the car. From departure gate, I spend almost 20 minutes to try to search for the person who pick me up for the car. After successful find that person, he ask me to wait for 15 min, he send other to et the car, after 15 min, he ask me to wait another 15 min , because there is anothetr person who wait them for almost 1.5 hour already. then after that, he send that person to pick up the car, ask me to wait another 15 min. end out I only successful reach there collection center after 1.5 hours. then take another 20 min to collect my car. When return car, they say got provide transfer to airport every 15 min, but end out I am waiting for 45 min for the transfer. conclusion, there is only one person there who incharge for pick up at airport, drive me to the car collection center, send people to airport from collection center. How can be done in 15 min for pick up and retuen. you need to expect at least 3 times of the times.

Very easy to compare and book a car. insurance also cheaper than those sell at counter.