Original vehicle we were to rent was not ready. When they finally did get it ready, the vehicle had a long crack across the windshield. They did not have another vehicle in our category so I had to pay extra to get a bigger vehicle with a better windshield.
The airport pick up took much longer than expected, the van was alright- exactly what we needed in terms of space. The return process was hindered by the massive blizzard, but the customer service offered by AVR when trying to coordinate our drop off was great. Andrew (from AVR) really worked with us to help us return the car and allowed us to park it at the airport since AVR was inaccessible by road due to snow.
SUV was in terrible condition with nicks and dings all over it. Maintenance light was on when we got it, and inside of vehicle was dirty.
Got $5.00 off the rental when signed up, but paid almost $6.00 in foreign currency charge. You need to let people know you are in a foreign country.
Service was good. But very disappointed we didn't get the car we saw online. We thought we were getting a Yukon, then we were told they didn't even have one to rent at all!
“Save money with AVR but it's not a great experience”
About AIRPORT VAN RENTAL:5.0/10
The vehicle was very dirty inside. We had to wait almost 30 minutes for the shuttle van.
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