The counter staff let us wait when we first arrived and took no notice of us until they were done with whatever else they were doing. On drop off they were barely communicative with no thank you all for renting from them.
“The car size upgrade I was offered by EasyRentCars.com was not provided at the Car Rental place.”
About GREEN MOTION:9.7/10
I waited for an extremely long time at the counter till the car rental guy contacted EasyRentCars.com support and figured out the situation with mismatched car sizes
“Great, but make sure you have a Visa or Mastercard CREDIT card with you”
About GREEN MOTION:9.7/10
The car was excellent. My main issue is with the terms of Green Motion that insisted that I cover the deposit with a credit card, excluding Amex. A debit card was not accepted. It was lucky that my wife has a credit card.
“Easyrentcars was easy to use but green motion were terrible”
About GREEN MOTION:5.3/10
on returning the car four staff members took 40 minutes discussing between themselves an apparent new scratch mark on one of the doors. Never in this period of time did anyone inform me what was going on until I prompted them that I had a flight to catch. they showed me a picture from their laptop of what the door supposedly looked like without the scratch before I rented the car. Only after I pointed out that the date of the picture taken was after the date I rented the car, and therefore could not have been a picture of the car I rented, did they agree to sign my car off as no damage found. I don't know whether this was a failed scam attempt or a genuine mistake but either way it was terrible customer service.
I've never seen such a terrible car rental company! When I returned the car, they inspected it and told me everything was fine. After I left, they randomly charged me! They found an insignificant scratch nobody would notice and charged me 720 euros for it! I even left my email on the contract, but instead of sending me an email, they sent it to Zuzuche. And Zuzuche didn't even check such an important email! I only found out about the charge after it had been processed! It's impossible to get my money back now! I got completely scammed this time! If you're considering renting from this company, think twice. You might be the next one to get scammed!
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