The vehicle size was Ok according to what was initially hired, however the wheel caps of the front of the vehicle were not correctly installed in the vehicle and due to that I was charged for that. It does not make sense to me to pay for that taking into consideration that I just used the vehicle one day.
I'm very dissatisfied also with the behavior of the counter personnel that didn't take into consideration that they are also responsible for putting accordingly the wheel caps.
The staff were quite friendly. They required translation software as they generally spoke Portuguese, not English. It's a large, professional, and safe company. The shuttle bus was very convenient, and there is a counter on the first floor of T3. The car condition was decent, but the wait time in line was long.
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