Very dissatisfied. The person picking me up waited in a spot far outside the parking lot, making me drag my luggage around trying to find him. The car I received had no working USB ports, no CarPlay, and even the Bluetooth wasn't functional. After spending quite some time with the staff, they said they could exchange the car the next day. However, they only contacted me in the afternoon, and the new car wasn't even fully fueled. By that time, I had already refilled the tank and was too busy to exchange the car, especially since driving there and back would waste 2-3 hours of my time. A very bad experience overall.
The service at the car rental counter, provided by an Indian staff member, took an extraordinarily long time overall. I waited for 20 minutes just to rent the car, and the staff member displayed a poor attitude, using sarcastic tones in English. Additionally, when making the payment, they asked me to pay the rental fee again. Only after double-checking the charges did I discover the duplicate payment. If I hadn't checked carefully, I might have paid this additional charge along with the insurance fee and deposit. Does this company treat every customer this way, just betting that not everyone will scrutinize the charges? This approach is particularly dishonest toward people who are not fluent in English or those who tend to be careless. When returning the car, even though I had confirmed my arrival time in advance, I still had to wait for 30 minutes at the counter for a driver to inspect the vehicle. I repeatedly mentioned that I had a flight to catch, but no urgency was shown. There was another foreign woman in a similar situation—also waiting for half an hour. Every time we asked the staff for updates, they would tell us to wait another five minutes. Those 'five minutes' accumulated into 30 minutes of waiting. Overall, I do not recommend this rental company. I’ve rented cars three times in Dubai and four times in Saudi Arabia, and this was by far the worst service experience.
Difficult to contact; the WeChat account is managed by headquarters and cannot promptly communicate with the pickup location. The deposit is refunded a month after being credited, causing a loss in interest.
Although there are many negative reviews online, my experience this time was quite good. I'll wait to see if the deposit is fully refunded in two weeks before giving further feedback.
The service was quite good. Picked up and returned the car at the store, and there was a dedicated driver transferring to the airport. The vehicle inspection was professional and efficient. Great value for money—highly recommended.
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