CAR RENTAL REVIEWS ON ACE AT FT LAUDERDALE AIRPORT, FLL

They tried to add an extra 100$ deposit for being a local but I explained I had rented before from them before and was 200$ and they did me a courtesy.

helpful & knowledgeable counter staff

decent platform

Professional, competent counter staff.

Professional, competent & helpful counter staff.

I rented a van and was given an suv as an upgrade. There was very little room for luggage. Vehicle had a hole in the carpet on the driver’s side.

Excellent customer service at arrival, and as well drop off!

Excellent booking site for car rentals! Easy, and very user friendly!

Great car

Easy to use and best price

I had to wait for more than 30 minutes to be helped at the front counter at the pick up time. More than 20 minutes at drop off time. Need to hire more people and be more courteous when dealing with customers.

Smooth with no issues

Car stank of smoke at pick up when there is a clear no smoking policy? Also counter staff made me take insurance that I have never had to take at other car companies that made the rental very expensive. If I refused to take the insurance I would have been charged for a no show.

Professional & knowledgeable counter staff. Helpful service personnel.

Smooth operation.

Very disappointed at the fact that ACE keep their plate connected to their own sunpass. This made us not able to use our connect that car plate to our sunpass therefore we were stuck avoiding all toll roads not to be charged extra fees.

Would use again but not rent from ACE

It was the worst car. It was very dirty and smelly. I will never use Ace again

L’attente pour récupérer le véhicule fut terrible, puis, lorsque ce fut notre tour, on a commencé le processus, 5 minutes plus tard, l’agent nous a demandé de se remettre en ligne car il devait régler une autre situation avec un client qui avait attendu toute la journée! Ça a pris autour de 60 minutes pour être servi, les gens se plaignaient et etc.

Counter staff professional & knowledgeable.

10 on Beaufort Scale.

Professional & competent counter staff. Helpful technical department.

Efficient service.

good company

easy

The car was absolutely filthy inside and out. Is smelled of marijuana. Could not find out where my car was in this huge parking garage. And when I got the car I asked if I could trade it out but no other car was available. They said it would be over an hour and a half before another car came in. This car was for my wedding day. Highly disappointed. I would never ever tell someone to go to Ace. When I return the car and talk to the servicer that took the car and I told him my feelings and he totally agreed with me and said the cars are going away. Thanks Ace!

The Toyota Corolla did not have Apple Car Play and I would have had to pay a huge price to get a car with GPS.

QEEQ is the best car rental company!!!

Professional, knowledgeable & helpful staff. Complimentary champagne with caviar at drop off would make ACE unbeatable worldwide.

Innovative, useful intercontinental service.

Professional & helpful counter staff.

Useful & efficient service.