CAR RENTAL REVIEWS ON AVANTCAR IN ZAGREB

The insurance bought domestically is not recognized locally. Additional packages need to be purchased.

The rental company has a counter in the airport arrivals hall, and AVANTCAR's service was okay.

There are hidden fees of crossing the boarder and or taking a ferry.

It's better to inform users about the process from the airport to the pickup point in advance!

Very satisfied. The staff was enthusiastic and patient, and they promptly assisted in solving any issues.

The car satisfied my expectation. The time spent on pick-up was longer than my expectation due to a long line up. But the staff on the counter was very helpful. He helped us for dropping the car in Downtown instead of Airport.

The booking platform is amazing.

Excellent customer service!!! I recommend it to everyone!!

The first time a rental car company pushed me to buy insurance, saying it's a must-have and that not buying it could cause big problems.

Almost brand new car. Would recommend.

It wasn't clear whether the issue was with the rental company's credit card authorization policy or an error in the rental website's information. The rental company's requirement was a $3800 deposit, significantly higher than the $500-$3000 range stated on the website. My bank's limit was only $3400, and despite contacting the rental company and customer service, the issue remained unresolved for four hours. Eventually, I had to purchase an additional insurance policy directly from the rental company on top of the full coverage I already bought from the website. Although they promised to address the situation with the rental company's headquarters, I have received no follow-up for over two weeks despite multiple calls and online requests. This experience has shown me what it means to be irresponsible and untrustworthy.

Extremely poor customer service

The staff was very friendly, and he was a handsome guy.

Initially, we were not given the same class of vehicle as booked. The car we received had severely damaged tires, making it very dangerous to drive on the highway. We reluctantly exchanged it for a BMW 2 Series, but it had many scratches.

Too many extra charges. The deposit without local insurance is high, and the charges for any damage are enormous. You must buy local insurance.

The car was great, the way I wanted it! It was my second time using the Avantcar, and next time I will, of course!! I recommend to everyone!!!!!

Easy to use,excellent!!!

Simple rental procedures, good vehicle condition, and timely reminder to retrieve the GPS device I left in the car upon return.