The staff at the counter was very friendly and efficient. She briefly explained the contract terms and mentioned that since we had already purchased full insurance through the rental platform, there was no need to buy additional insurance from the rental company. The car we received was very new, and the parking lot staff pointed out all the existing scratches so we could take pictures. They also explained the fuel type and return process before leaving.
Returning the car was very straightforward. The staff walked around the car, checked the fuel level by starting the engine, and that was it. Around 20 days after returning the car, the pre-authorized deposit was refunded.
The car rental company did a good job overall, but they were dishonest. They initially gave me a very small car that couldn't fit my luggage. I requested a larger vehicle, but they lied and said there were none available. However, after QEEQ customer service intervened, they provided me with a car that met my needs.
This company has hidden numerous high charges beyond the initial order, intentionally overcharging customers. They leverage vehicle deposits and completely refuse to return funds as a form of coercion. Counter and reception staff are frequently absent, requiring calls and extended waiting times. The specified return time is strictly enforced, yet the location for pickup and return is completely incorrect, being several kilometers apart. They exploit fuel policies and strict return times to impose high additional charges on customers.
I frequently use Dollar/Thrifty cars in the United States and trusted the company once again for this booking. Initially, I hoped for a Ford Fiesta or similar models like a Polo or Opel. However, I was unexpectedly given an outdated Panda model—fully manual, no backup camera, and without any digital features. Considering the 10-day rental cost close to 6000 in the Balkans, receiving such a car felt somewhat disappointing.
1) Encountered some issues on the road and called for assistance but didn't receive any help. 2) Returned the car just one hour later than the scheduled time, yet in addition to being charged an extra day's rental, a penalty fee was also imposed. I find this charging policy to be very unreasonable.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Porter Lindberg(h)
-
-
-
-
View more >Hermosa Charlotte
-
-
-
-
View more >Pamela Douglas(s)
-
-
-
-
View more >Abner Thodore
-
-
-
-
View more >Wayne Raymond
-
-
-
-
View more >Ethel Conan
-
-
-
-
View more >Geraldine Evan
-
-
-
-
View more >King Ford
-
-
-
-
View more >Selena Katharine
-
-
-
-
View more >Emmanuel Field
-
-
-
-
View more >Marsh Price
-
-
-
-
View more >Gemma Shaw
-
-
-
-
View more >Phil Adela
-
-
-
-
View more >Jodie Vaughan
-
-
-
-
View more >Bertha Masefield
-
-
-
-
View more >2) Returned the car just one hour later than the scheduled time, yet in addition to being charged an extra day's rental, a penalty fee was also imposed. I find this charging policy to be very unreasonable.
Bridget Moll
-
-
-
-
View more >Scott Tate
-
-
-
-
View more >Eric Habakkuk
-
-
-
-
View more >Kent Stephens
-
-
-
-
View more >Eileen Eveline
-
-
-
-
View more >Car hire Brands Ranked AT Zagreb Airport, ZAG
Know More about Zagreb Airport Car hire
Pay for Car Rentals with Crypto