ZAGREB AIRPORT CAR RENTAL REVIEWS

Extremely satisfied

Very satisfied, staff provided clear instructions and were friendly and polite.

The staff was professional and efficient, with no upselling. We received a vehicle upgrade without any insurance pitch.

Very convenient

Very convenient.

Very satisfied. The staff was enthusiastic and patient, and they promptly assisted in solving any issues.

Very fast.

Very satisfied

Todo bien.

Bien, en general.

1. The pickup time is rigid; if they say you have to pick up at a certain time, you must pick up at that time. Because it's hard to predict the arrival time of international flights into Zagreb, we checked a lot of information online and planned to pick up the car within an hour of arrival, based on the actual flight and customs clearance time. The staff insisted we wait for an hour. Even though we explained the flight and immigration issues, they didn't understand and instead demanded that we coordinate with their working hours. 2. The car pickup process was slow; there were only two counters, and only one was open. The European customers behind us were not in a hurry, which I guess is normal.

1. The car pickup time is quite rigid; you must pick up the car at the exact time you booked. Since it's hard to predict the international flight arrival time in Zagreb, we planned to pick up the car within an hour after arrival based on flight and customs information. However, the staff made us wait an extra hour, and they were rather inflexible despite us explaining the flight and immigration issues. They insisted we adjust to their schedule. 2. The car pickup process was slow with only one of the two available counters open, which seems to be a common occurrence as the other European customers weren’t in a hurry.

1. The car pick-up time is quite rigid. If they say a specific time, you must adhere to it. It's hard to predict the arrival time of international flights to Zagreb, and despite researching online, based on the actual flight and customs times, we planned to pick up the car within an hour of arrival. The staff made us wait an additional hour, which was quite rigid, even after we explained the situation. They didn't really understand and insisted we match their schedule instead. 2. The car rental process was also slow. Despite two counters, only one was open. European customers behind us seemed unperturbed, indicating this might be a norm.

The staff were very kind and accommodating.

The staff spoke good English and, after explaining our third-party insurance, only reiterated the claims procedure without pushing for additional insurance.

We received a brand new and upgraded VOLVO, amazing!

First choice for car rentals

Friendly service and detailed introduction

Very satisfied, the car is in good condition.

Dissatisfied

Satisfied, easy pickup and drop-off