CROATIA CAR RENTAL REVIEWS

Very convenient

Very convenient.

If you have purchased QEEQ's full insurance, definitely avoid buying local insurance. You can also refer to the vehicle inspection checklist in the pictures.

Very smooth process with friendly staff, who also informed me about the deposit refund timeline.

Driving in Dubrovnik is very beautiful, especially the mountain road in the Zaton area.

Both pickup and drop-off processes were smooth, a very pleasant experience.

Very satisfied, the first car had a seat issue and it was replaced within 5 minutes.

MACK is an excellent local car rental company. The rental price is very reasonable. I'll choose this company again next time I visit Croatia.

The staff at the pickup location had a good attitude. However, at the drop-off location at the airport, there was no one to attend to us. We waited for over twenty minutes until a rude woman showed up. We complained that the address was incorrect, but she said it wasn't their responsibility. She tried to evade responsibility and even threatened to call airport security.

Service was quick and no accidents occurred.

The overall service was good. Since I was staying in Zagreb for a layover before flying back home the next day, I opted to rent a manual car for just one day for convenience. The rental company provided a car that had not been repaired after an accident, and the right door was scraped and deformed. However, both the pick-up and drop-off processes went smoothly. Kudos to the rental staff! Driving a manual car does require practice; I stalled in the city center of Zagreb and got honked at by a taxi behind me.

Convenient and efficient, good vehicle quality, and the staff at the counter and elsewhere were very nice.

We received a brand new and upgraded VOLVO, amazing!

1. There were too few staff for car pickup. They were too busy to attend to customers. Basic car conditions (like the triangle warning sign, tools, spare tire, control, mileage, fuel gauge, etc.) were not explained or introduced. Other scratches and even tire cracks pointed out were not recorded either. Overall, it felt like they had no time for service, and they just wanted you to drive away quickly. There was no sign of nine-point service level and quality. 2. They charged a 100 Euros cross-border insurance despite knowing a newly constructed bridge made it unnecessary to cross borders. Being able to easily find the bridge myself as a non-local, I found this service provider disgusting. 3. During car return, the inspection was very thorough, but they did not issue a receipt immediately after confirming there were no issues (said they would send it via email a week later). This service provider does not deserve a 9-point rating. Future customers should be cautious.

My flight delay caused a late fee of 45 euros. They informed me that it was company policy and suggested I seek compensation from the airline. Aside from the 45-euro late fee due to the flight delay, everything else was fine.

Friendly service and detailed introduction

The service was average. However, if you don't purchase their insurance, they become exceptionally strict and nitpicky. It feels like they are waiting to pin minor damages on someone. If you don't buy insurance from the rental company, make sure to take photos of the entire car to avoid any trouble later.

The car's condition was good, but the process of picking up the car was extremely slow. It took two hours before I got the car, and they insisted on waiting until our scheduled time to start the procedures.

Pickup and drop-off were very quick! The staff was professional. They offered the usual additional services during pickup, but when we said we didn't need them, they didn't push further.

Excellent service, the staff for pick-up and drop-off were very nice and easy to communicate with.