Naprokat does not have an office at the airport! We had to pick up the car in the parking lot. The address on the QEEQ order was fake.
The rental was scheduled for 19:00. Starting from 18:30, we called several times and always received a reply to wait another 5-10 minutes. It took six or seven calls before we finally got the car at 20:30.
The car we received was newer and larger than expected, with only 5,000 kilometers on it.
This company's location is easy to find and the service is excellent. Although the front desk attendant's English wasn't fluent, he used an English-Russian translation app very smoothly, so communication wasn't an issue. The car was in great condition, very new and clean. They won't try to upsell you unnecessary things. The guy I talked to on the phone spoke excellent English and I finally met him when returning the car. He was tall and handsome; not sure if he's rich. He was also very efficient. Russia is a beautiful and great country, perfect for a road trip!
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