As the fuel only 3/4 full when returned, i expected the charged will be necessary. However the price are scared for the penalty, they charged me almost 1000bht for 1/4 full filling charge, which is the price i can refill almost full fuel for the car. Anyway, i paid. Just let you know it.
“All good but the price asap asked me to pay to extend felt like they took advantage of my situation.”
About ASAP:8.0/10
I was needed to extend my rent in one more day after I took the car. They told me the price would be double the price I paid simply because they knew that I have no other options.
The service attitude was quite good, and the explanation was very detailed. Probably because we arrived late, there were no queues. Their store is right at exit 2 of the airport, which was fairly easy to find. It took about 15 minutes to complete the paperwork and inspect the car. Returning the car was also smooth.
“Got quite a bit of paperwork to fill up at the counter. I could be more seamless and faster.”
About ASAP:6.7/10
The pick up location is quite a distance from the international arrivals. There was also no sign indicating where to find ASAP. Quite a bit of manual paperwork had to be filled in at the counter.
About QEEQ:8.0/10
Ok with easyrentcars but the information I gave to easyrentcars was not transmitted to the ASAP, the renter.
The rental company's service was excellent and there were no major issues. The main problem arose when the car was damaged during the rental period. Even though I had purchased theft and damage insurance, I was informed that, aside from the insurance cost, I also had to pay 5350 baht in compensation. They said it was within the insurance deductible. I don't understand why I bought insurance if I still have to pay this amount.
It would be best if there was someone who could speak Chinese. The staff's English wasn't very good, it was like talking to a chicken and a duck. We ended up using a translator to communicate.
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