“Another good QEEQ experience with a slight glitch on pick up”
About AUTOCANDIA:9.0/10
The voucher said that we would be met by representative of the Hire company at airport arrivals. This wasn't the case and we had to find our way to the shuttle bus pick up point and waited 20 minutes for the bus. None of which would have been a problem if we had known this in advance
Despite I'm sure I listed my flight number, no staff was in the terminal as my flight was delayed. We called them and they promised to pick us up in 10 minuttes. It took 45 minuttes and 3 phone calls. If they had told me that the office was just 500 meters away I had gladely walked to them.
“Employees very professional, but unnerved about any insurance claims”
About AUTOCANDIA:8.0/10
One of the reasons I choose Autocandia was that I thought the insurance was through yourselves but I found out you had a third party agent. My experience would have improved if I knew I could resolve any issues direct rather than a third party
About QEEQ:9.0/10
Although I was very worried about having any accidents and having to claim, I found Autocandia very good and although I would to use you again, I would be worried about any accidents
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