“Alamo great, Easyrentcars worse than terrible... never ever ever use Easyrentcars again.”
About Alamo:9.7/10
The car was great and the counter staff were very helpful and flexible - to the limit they could be given this booking was via a 3rd party (Easyrentcars) and any changes had to be via Easyrentcars.
“Je n'ai pas eu le type de voiture que j'ai réservé”
About Alamo:6.7/10
le type de véhicule que j'ai réservé n'était pas disponible, il a fallu que je débourse un peu plus de 200 euros pour avoir quelque chose de correspondant....
I find it very deceiving to book for a vehicle that isn’t even present and the offered ones aren’t at all the same level. How’s a Dodge SUV is similar to Grand Cherokee and when asking for a similar 4X4 I’d to pay extra. Very disappointing really
Counter staff was helpful and friendly. No hard selling. Lots of cars to choose from. They were mostly all the same model; Nissan verso. It’s unfortunate that in the car we choose, the USB port did not work properly and the interior had an unpleasant smell which we didn’t notice until after using the AC. I would check those things next time. Returning the car was pretty straightforward and quick. The airport at Miami is not near the car rental units. Leave plenty of time if you need to get to and from the airport.
“Upgrade payé presque aussi cher que la location de départ !”
About Alamo:7.3/10
La personne au comptoir m’a fait comprendre que la voiture louée était trop petite et m’a proposé une voiture plus grande, mais je pensais qu’il me proposait un autre contrat qui annulait le précédent, et puisqu’elle était moins chere j’ai dit OK, ne comprenant pas que cela venait en plus du contrat déjà signé et payé...
About QEEQ:8.0/10
Rien à dire, tres bien, j’espere juste que j’obtiendrai une réduction sur l’upgrade « forcé » par Alamo...
Had to change car due to noise in undercarriage. Had problems to do it locally. Had to drive to the bigger hub although everything was agreed on the phone. Car had previous door panel damage, but was not noted in the vehicle pre-check list. I picked car from the gloomy garage parking so couldn't see damage.
Luckily service personel believed me and I got away from extra hassle.
Disappointed with the Alamo desk agent attempting to get me to upgrade my selected vehicle and increase my insurance cover. He did eventually get me to agree to return the vehicle empty of fuel by stating this was best value for money for me which it clearly wasn't as Alamo fuel price is more expensive than buying at the pump. Vehicle was reserved to be returned full. This experience may make me consider renting from competitors in the future.
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