KK RENT A CAR CAR RENTAL REVIEWS

I originally booked a car, but they said it was unavailable and upgraded me to a Toyota 4x4. The exterior was extremely dirty and damaged. Unfortunately, I needed a car, so I accepted. The next day, I found cockroaches and ants inside.

Great service. Pickup and drop-off are both at the airport, making it very convenient. Communication is prompt, and any issues are resolved quickly. Thumbs up.

Nice

The car was decent but a bit old. Since it was an MPV, the power was somewhat lacking.

They said they could deliver the car to my door, which I thought was good, but the car's condition was surprising. It must be at least 10 years old to be this bad. The front seats' leather was completely damaged, with burn holes from cigarettes. The driver's seat was wobbly, and it shook back and forth when braking and starting. I really didn't expect it to be that terrible.

The car I received was two months old and was in its great condition. The only setback is the car being under power but that is not the primary concern. The service crews were excellent and they are following throught our journey to ensure we are safe and sounded.

The booking process is great and perhaps with some sweeteners added in would be an excellent for a returning client like me.

The company is great.

The car was delivered directly to the hotel, which was very convenient. It would be even better if we were informed of this service in advance.

Chinese service was inadequate, with insufficient follow-up

The company's service attitude is acceptable, and they have a counter at the airport.

Staff was helpful..but need to wait about 25 min to get car

Price is reasonable...and I've got a upgrade

The counter, pick-up and drop off staff were all excellent and friendly. The counter staff was kind and understanding when I informed her the car would be returned half an hour later than scheduled. Overall, good experience.

Straight forward booking experience and information provided was clear.

Overall service attitude was very good, and they were very accommodating with the early car return.

It would be good if the company can practice the credit card deposit on hold rather than having cash equivalent as holding deposit.

Should have informed that the local company collects cash collateral as deposit rather than credit card amount on hold.

They provided door-to-door service for both pickup and return. They didn't mind that we were a bit late returning the car. We also needed to extend the rental by one day on short notice, and it was easily arranged at the same rate as before. Great service!

Originally reserved to pick up the car in the city, but was told upon arrival that I had to go to the airport, wasting nearly an hour. PS: Spent 2 hours looking for the store, there were no clear signs, the provided address was incorrect, and the store name was not given in advance.

KK company operates fairly professionally with clear and complete documentation. The service attitude is also good. However, the condition of the cars leaves much to be desired – they were dirty, old, and damaged. One of the cars we rented had scratches all over. It seems their vehicle fleet might be insufficient. Typically, operational vehicles in Kota Kinabalu have yellow-painted rooftops. One of the cars we rented had a yellow rooftop with KK lettering, while the other one didn't, making it unclear where that vehicle came from.

No staff at the location, store is closed.

Interior of the car can be cleaned up better.

faulty brake Bulged tyre car many dents and scratches car fuel was not filled to full,