CAR RENTAL REVIEWS ON AVIS IN GOLD COAST

Counter staff wasn't that friendly and seemed not so happy that we purchased the add-on comprehensive insurance via EasyRentCars platform instead of directly through Avis. Car didn't meet our expectations as we booked an Intermediate Corrolla but were given a Compact Hatchback Corrolla instead. Only noticed this once we reached the pickup bay area and were too lazy to walk back, dragging luggage & our small children, to Avis counter inside the Terminal to get the car changed.

The booking platform is great and the Price Drop monitoring features is amazing.

Picking up the car at the Gold Coast, be aware that the staff added additional insurance without notice and charged in USD, exceeding over 1000. When I asked customer service, they said they were communicating. They deducted money from my credit card without needing a password. I really don't know what's going on. Please resolve this as soon as possible.

Like: The location in the airport

The car was dirty, and it was difficult to drive.

Very convenient, easy to find the location, quick procedures.

Very fast service.

They handed over the car without checking it and didn't inspect it upon return either. Later claimed there were issues with the glass and tires, then charged over 400 USD without negotiation. Unbelievable.

Like: Quick and Easy. Fabulous staff and very friendly.
Dislike: Car was a little underpowered and no reversing camera.

Counter service was quick and very helpful.

Best price available to choose from

The rental company is located right in the airport, very convenient