CAR RENTAL REVIEWS ON AVIS IN MARRAKECH

The airport desk at Marrakech upgraded our booking to an automatic vehicle without any choice being given, this resulted in a higher than expected deposit being taken. They also refused to charge my card in local currency, and used an unfavourable exchange rate in Euros. The car was not in a great condition, it had high mileage for a rental car, and it later transpired had a fault with the starter motor that had been disguised at pickup. It was also the smallest Economy vehicle we have had in 4 rentals this summer by far. This all resulted in a more stressful than needed journey in a new country for our family. However, the Rabat airport office resolved all of this superbly once we had arrived in Rabat by changing the vehicle for the category of our original choice to a much newer car and better condition. The review scores relate to the original car from Marrakech airport. At the time of writing, no compensation has been offered or discussed with AVIS, despite an email to the Morroco reservations office.

Booking was simple and straightforward on the app. The Price Drop Protector worked well. And saved us about 10%!

I had already paid over 200 RMB for full insurance on Zuzuche, but AVIS still charged me again. The local insurance fees were very high. Besides the 200 RMB paid to Zuzuche, I ended up paying over 200 Euros to AVIS. I paid the price for a BMW but got a QQ. Even though I was speaking in English the whole time, the contract was given to me in Spanish, with a bunch of unnecessary insurance added. When I discovered it, they said it could be changed, but I would need to pay a 3000 Euro deposit. It's a scam. Who dares to pay such a high deposit? I had to accept the losses, and finally, I spent over 2200 Moroccan Dirhams for a two-day rental. I don't know if this is an issue with AVIS Morocco, the whole of AVIS, or Zuzuche. The car was also very dirty and old. I rented a GPS but it couldn't even find the five-star hotel Savoy Le Grand Hotel in the city center. I ended up not using it at all. One Euro should exchange for 1:11 Moroccan Dirham, but the car rental place exchanged at 1:15. The staff said it was automatically set by the system. The entire experience felt like a scam! Is AVIS really a big company? Or does Zuzuche have no control over their suppliers? I hope other renters don't have to go through something like this.