There were only two staff members at the pickup counter, and they were handling one order at a time, so I had to wait for a bit before they assisted me.
I booked the car for the weekend, but the foreign staff was off duty. One employee made a special trip to come, unfortunately, he was late. While waiting, you start to question your life choices, feeling fooled. No calls to inform or contact options. Sigh!
Pick up was fine. A little tuition about the car would have been helpful as unless you drive particular models there are variations which can baffle. Our main issue though was directions back to the drop off point. Sat nav didn’t take us to the right place.
Directions generally in Norway seem to be less than perfect though.
The Avis counter staff were WONDERFUL. The car had a dent in it that was unnoticed by their review, so I have to sort that out because they think I didn't (but I didn't), and the vehicle needed replacement of some fluid during the trip that I shouldn't have had to deal with. So I don't think their maintenance/vehicle care team is strong. But they credited me at the counter for the cost of the fluid I had to purchase, so that was good.
The company is quite professional, provides electronic contracts, and processes settlements quickly after renting. The actual car received was one tier higher than the reserved model, without extra charges.
Very good, no upselling, efficient service, finished in five minutes! Returning the car was also simple, and all the staff were friendly throughout the process.
Excellent service, no upselling, efficient handling, all completed in five minutes! Returning the car was also very easy, and the staff were friendly throughout.
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