There were only two staff members at the pickup counter, and they were handling one order at a time, so I had to wait for a bit before they assisted me.
The store staff were friendly and patient. However, after returning the car, they mentioned that additional charges might occur and would notify me via email, but I've never received it. Also, the emails and website from AVIS are in Norwegian. Could it be more user-friendly with an English option?
So far, I am satisfied. However, as the process is not yet fully completed (the hold amount has not been settled, and there may still be issues to resolve), I cannot give a complete evaluation at this time. Thank you for your understanding!
The company is quite professional, provides electronic contracts, and processes settlements quickly after renting. The actual car received was one tier higher than the reserved model, without extra charges.
Very good, no upselling, efficient service, finished in five minutes! Returning the car was also simple, and all the staff were friendly throughout the process.
Excellent service, no upselling, efficient handling, all completed in five minutes! Returning the car was also very easy, and the staff were friendly throughout.
Before renting, I checked the condition of the car and took a 360-degree video, noticing there was already a dent on the vehicle. After returning the car, the rental company emailed us claiming that we caused damage to the car. Even after providing the video, they questioned why we took the video at 8:30 when we had completed the rental process at 8:00. Can't we take a break after completing the rental process and then take the car? The company's management is chaotic—they fail to properly document pre-existing issues with their cars. Even though we provided evidence, they didn't check whether we left the parking lot during that half-hour. Instead, they seem to be waiting for us to prove we weren't responsible. If we can’t prove it, are they expecting us to pay for damage we didn’t cause?
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