CAR RENTAL REVIEWS ON CARO AT MUNICH AIRPORT, MUC

The service of CARO car rental company is quite good, but I couldn't find it immediately after leaving the airport and had to wait for 45 minutes to find it. (Waited at the wrong location; the specified P20 parking lot is very large and the order did not provide clear instructions.)

Very satisfied!

I arrived at Munich Airport before 6 AM. After exiting customs, I couldn't find the Caro car rental. I called the contact number but no one answered. Eventually, I asked at the information desk and got a phone, which is how I found the person picking me up. Everything else was very satisfactory.

Caro might not be a large company, as they do not have a dedicated counter in the Munich airport terminal. Their office is a few minutes away from the terminal, but this does not affect their service quality at all. Staff members were already waiting at the agreed meeting point at the scheduled time. The car was a new one with only 3000 kilometers on it. The paperwork was completed swiftly, and the staff was very thorough and enthusiastic in their explanations. The return process was equally high-quality. The phone customer service was top-notch, with high efficiency in resolving issues. The high-quality and efficient service combined with low rates makes their overall rating higher than big companies like Hertz and Europcar that I have worked with before.

The car provided by Caro exceeded expectations with no additional fees. The staff was excellent, answering every question we had with detailed and serious attitudes. However, one car in our group mistakenly used gasoline instead of diesel due to a lack of knowledge, disrupting our trip and incurring high repair costs, which became a major issue for our travel. Upon returning, I carefully read the rental order email and noticed a mention of this issue in the pickup instructions. Honestly, we never expected a small car to use diesel before going to Germany. Years of driving in our home country made us think all small cars use gasoline. If our friends hadn't made this mistake, I wouldn't have known whether we would have made the same error on our first refuel. The thought still worries me! It would be great if the rental staff could spend a minute to show us the fuel type by opening the fuel cap, preventing such mistakes. Therefore, I strongly suggest including a note about fuel type during car handovers, especially in international rentals!

We had a car accident during our rental period, and because the car was damaged, we couldn't continue our journey. Caro sent a new car from Germany to a rural area in France, 1000 kilometers away, within a day. Their dedication is commendable. We were deeply moved and highly appreciate Caro's people-centric approach. We also recognize that all the cars provided by this rental company are new Benz models, which is excellent!!! The only downside is that the airport does not have a fixed pickup point, making it harder to find.

There are no outlets, making it very troublesome and inconvenient to find. The car provided was not the original one reserved, and not even of the same level. This has been the most unreliable experience. I think I will go with Avis or Hertz next time.

Great company and the car was good. The only issue is the lack of transparency in the charges. I rented the car for an additional two days on-site, returning it on April 14. On the 16th, the originally reserved amount was charged. The extra two days were charged through two separate transactions the following month (one for over 600 USD and a refund of over 500 USD). Additionally, there was a 100 EUR prepayment on June 3. I don't understand why. Such arbitrary preauthorization abuse raises concerns about customer protection.

The service was good, and the car was great.

There was no counter at the airport, we had to wait for the staff in the parking lot. They arrived late, and it took about 20 minutes to complete the paperwork. All charges were deducted from the credit card. We were a group of four with a lot of luggage, so we rented a mid-sized Passat, but they gave us a small Mercedes. The car didn't feel as spacious as the Passat, but considering it was an upgrade, we accepted it.