CAR RENTAL REVIEWS ON NATIONAL IN KRABI

staff was nice and friendly

The car rental company is good, might consider booking directly with them.

Very nice car. Easy to find counter and good service from staff. Thank you.

Will book again.

A painful experience to warn future renters: avoid renting from National at all costs. Here's my story. The rental process went smoothly, and everything was fine during the use. However, I probably hit something sharp, which caused a cut on the tire sidewall, rendering it unusable. Since I didn't purchase full insurance, I had to cover the tire loss myself, which cost me 2390 THB. Though expensive, I accepted it. The problem arose when I returned the car. 1. During the car inspection, the inspector actually got on the ground to check underneath the car (a first for me after many rentals), and pointed out scratches on the underside of the front bumper, claiming I caused them. When I picked up the car, I didn't get on the ground to inspect it either, so even though I had doubts, I couldn't argue effectively due to the language barrier and accepted their claims, thinking a paint job wouldn't cost much. 2. Then it came to the charges. Since I didn't have full insurance, there's a deductible. I was charged 2390 THB for the tire plus the deductible of 8560 THB, totaling 10950 THB. After communicating with the rental company, they said it was a pre-payment and any remaining balance would be refunded after the actual damage costs were finalized, to which I agreed. 3. Upon returning home, a few days later, the final damage report came out. Besides the tire, they pointed out three more damages that weren't mentioned initially, and put all of them on me. In the end, I didn't get any refund at all.

I rented a car from National through your platform at Krabi Airport, Thailand, from September 23 to October 2, with order number 67008665. I had prepaid a total of 1151 yuan for the rental and insurance fees on your platform. This overseas car rental experience has brought me significant trouble. During the car return inspection, the National staff charged me 4280 Thai Baht (928 Yuan) for a scratch on the left front wheel cover. Due to the approaching flight time and the threat of deposit deduction by the car rental company, I had no choice but to pay the 4280 Thai Baht. However, the whole incident felt unfair and even seemed like a scam. I am hereby providing feedback to your company, hoping for proper resolution. 1. In domestic car rentals, wheel cover scratches are considered natural wear and tear and are not the renter’s responsibility. Therefore, I did not pay attention to minor scratches on the wheel cover during the inspection. As a platform specializing in international car rentals, you did not inform users about this detail, leading to high compensation fees. You have certain responsibilities in this matter. 2. The National car rental company at Krabi Airport seems to be extorting customers with excessive compensation charges. The slight scratch on a wheel cover worth only a few dozen Yuan was charged at 928 Yuan without negotiation. They continuously threatened to deduct the deposit and pressured me with the approaching flight time. As a platform serving Chinese customers for overseas car rentals, I hope your company can establish basic assessment mechanisms to handle such unscrupulous car rental companies and provide a fair response to customers when they encounter such difficulties and extortion.

There are lots of damages & scratches on the car given.

Very satisfied

It would be great to include some info on where the counter (at the airport) is for first time travellers like me.

Hassle free

Easy to access

クラビ空港国内線ターミナルに到着しました。会社カウンターは国際線ターミナルにあるので、待合ベンチでの係員対応でしたが、国内線ターミナルに車を回してあり、その場で手続き完了でした。10,000バーツのデポジットはクレジットカードで処理されます。その他は日本のレンタカーと全く同じ要領でスタートでした。 返却は国際線ターミナルの会社カウンターに一声かけて、傷とガソリンチェックの後、国内線ターミナルに送ってもらえます。

Good attitude, but both English and Chinese language skills need improvement. Communication relied on translation software, perhaps my English isn’t great either.

Charged me THB1200 for a punctured tyre!

Like: CAR condition was very good. They mentioned clear condition and rules. Good experience with National.
Dislike: They did not pickup the call when I reached so I took help from airport information counter otherwise everything was good and fair.

Anything is well ,car and staff is so good service . Kindly ,service mind ,don't have problem.I feel good for anything with National .

Is so nice , I love it, Price is good and have many promotion.I feel confident with Easyrentcas. I told many people for Easyrentcars. They surprise and need to use Easyrentcars. So Good.

Like: Getting the car was super easy, came out of the Arrival gates, went to National Rental counter, filled up the formalities and hoped on the ride, all in less than 10 minutes. Car was in pristine condition, no irritating sounds or glitches, superb sound system. I would highly recommend National based on my experience.

Nice and friendly staffs with good suggestions

Very good deals

Very nice and friendly staffs.

Good price and promotion. Easy to use.

Thank you.

Thank you.

Great.. convenient

Like: Easy hire and trouble free vehicle. Definitely worth a repeat
Dislike: Nothing