NATIONAL CAR RENTAL REVIEWS

Was simply perfect.

The whole process was really quick. I asked them specifically for Ford Explorer because I wanted to check that car and they had one available so overall great experience I only had the rental for less than 24 hours.

everything was smooth.

Todo bien. Sólo el personal de atención no es muy grato en trato. No dan opción de regresar. Es decir, estuvo bien pero podría mejorar la atención del personal

Muy buena aplicación de reservado

Terrible experience. This was the most unpleasant part of our 14-day trip in Spain. The service at this car rental location was extremely poor. I had reserved a 7-seater business vehicle three weeks in advance. When I went to pick up the car at 9 AM on July 24th, I was informed last minute that the vehicle was unavailable. The store manager, a young man, was indifferent and full of excuses. It wasn't until nearly 1 PM that we were finally given a midsize 5-seater SUV. Our family of five had to squeeze into it for 8 days, which brought significant discomfort to our road trip and severely affected our mood.

Very satisfied

Counter staff excellet, after hours service & response to my questions on a Saturday evening were answered.

The car was similar to the Chevrolet Tahoe that we booked. We were given a Jeep Wagoner instead. It was a very big and spacious vehicle for our road trip. The customer service was excellent and smooth on both pick up and drop off. The only issue was the charge for a tank of fuel was a lot more expensive than if we purchased our own fuel.

The booking platform was very easy to use to compare vehicles and rental companies. My booking was held using my credit card. However, I needed to cancel my credit card for a security issue. The booking was thankfully not cancelled as a result and I contacted customer services to make a payment via an alternative credit card. The customer service was excellent.

I couldn't get the car, there was no after-sales service, no compensation, and ineffective communication, which caused me financial losses.

日本語が話せるスタッフはいませんでしたが、ゆっくりと丁寧に説明してくれました。

The car model received was different and significantly worse.

The pickup instructions on the app are incorrect. The process is handled at T1, and the car pickup is also at T1, right at the airport arrival exit. It's not at T2 as shown in the navigation. Luckily, I checked the reviews beforehand. Both pickup and drop-off are very convenient and efficient. The staff are very professional.

Excellent

Very smooth!

It's okay.

However, most websites start by saying that cars can be hired from £15 a day, which a big myth. £50 is closer to the truth. This is quite acceptable to me, so perhaps the websites can happily be more truthful! The staff at the National counter were very efficient, yet thorough.

I do not know what this Price Drop Predictor is! I was not flying in to Edinburgh. I also do not carry a credit card. So I called/messaged the customer service team. I got a call back in less than 15 minutes and a young girl cleared all my doubts. I had no issues when I went to pick up the car.

Convenient car pickup process

カウンタースタッフは最悪もう2度とナショナルは利用しない

A mistake on my part was professionally dealt with by Peter at San Francisco airport. Too marks

Have used QEEQ a few times without incident

Do not use QEEQ to book a car! After booking, the rental company charged me again, and QEEQ refused to refund or compensate me. I lost 50% of my order amount.

Very satisfied in all aspects.