Terrible car rental service. Due to a flight delay, I contacted the rental platform 4 hours in advance to delay the car pickup. When I arrived at Kamala Airport around 2:30 PM, the place was deserted. Other car rental companies had staff, but this one was completely empty. The posted contact number went unanswered, and I had to keep contacting the platform. The platform informed me that they had been unable to reach the rental company for the past 4 hours. After a long flight of more than ten hours, I had to wait at the car rental counter for over 2 hours and still didn't get the car. To make matters worse, the rental company and the platform delayed the refund process endlessly. This is beyond terrible.
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Claire Eugen
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