CAR RENTAL REVIEWS ON DOLLAR IN ATLANTA

The service was excellent. During pickup, they recommended insurance and an EZPASS, and I only added a small amount of insurance. We rented a Dodge minivan, and there were several parked for us to choose from. The car was in great condition. Overall, very satisfied.

Complaint: 1. Dollar insisted on denying the original car model and pushed a larger model, charging $526.17 plus 1131 RMB for a three-day rental. Extremely expensive!!! 2. The Dollar staff didn't fill out any information on the rental form nor asked me to fill it out myself, leaving the form blank and causing issues during complaints. No way to verify the rental details. On March 3, I booked a mid-size car from Dollar through your 'Zuzuche' company and paid 1131 RMB for three days. However, upon arrival at Atlanta Airport at around 3 PM on March 29 to complete the rental, a female staff member insisted that the mid-size car was not big enough and recommended a larger car. I showed her my reservation, but she refused my choice. Due to my limited language skills and lack of phone signal, I couldn't contact 'Zuzuche'. After much negotiation, she still wouldn't let me use the reserved car. As it was getting late and I needed to reach Roma, about two hours from the airport, before dark, I reluctantly accepted her recommendation. The document I signed listed charges of 408, 20.97, 20.97, 269.97, 17.97, and 33 dollars. It seemed unbelievably expensive for a three-day rental! I had no time to research the details as I needed to hurry to my destination before dark. Very nervous about traveling at night. If I didn't take the car, I couldn't leave the airport. Very frustrating. On April 1, I filled the tank before returning the car at around 7 AM. It took 1 hour and 40 minutes to drive from Roma, north of Atlanta, to the airport, using one fuel gauge bar. I was charged additional fuel fees upon return but wasn't sure how much. Please help to verify. The total cost charged was $526.17, plus the 1131 RMB paid earlier, totaling about 4639 RMB for 2.5 days. How could it be so expensive? Is it because we're foreigners and struggle with language? Were we scammed? Please help to appeal this issue. My rental order details are in the emails below.

Insurance promotion, very expensive

No Chinese service provided, fuel rules not clearly explained, and directly asked to pay for a full tank of gas. Since our English is not good, we had already paid with a credit card. Fortunately, our American friend came and explained that we should return the car with a full tank to avoid unnecessary expenses.