HOTAI CAR RENTAL REVIEWS

It was okay, there was no one else at the time, just us.

The car had almost no fuel when we picked it up. They told us to return it with the same amount of fuel. Seriously??? How could I risk driving until the fuel runs out? Running out of fuel on the road is a serious issue. This made us spend extra time finding a gas station and refueling before our trip. It was exhausting. When we returned the car with half a tank left, we were told we couldn’t get a refund. Fine, I expected that. Total waste of money.

I was told to return the car before 8:30 PM, but before their closing time, they told me they had an appointment and were leaving early. I was already near the return location but couldn't find the exact spot. When I called, they said they had already left and asked me to go to a different location, wasting nearly an hour of my time. The customer service told me to wait in the parking lot, and after over 20 minutes, no one showed up. The company's phone was unanswered, so I had to call the main office to file a complaint. Eventually, I managed to return the car, but it took over two hours! The car had scratches everywhere, and the rear light was broken and fixed with glue. Make sure to check the car thoroughly when picking it up!

Like: Ww collected the car in Taipei. It was not at low mileage but in peefect conditions anyway. No issues to drive on the mountains. Staff was friendly and made some effort to communicate in English
Dislike: Automatic gear sometimes did not play well in steep climbs. Requested but not get the navigator.

Great customer service