The experience was terrible. The charge was double what was quoted on easyrentcars. The electric car would not charge as europcar gave us a charging card that did not work. They did not pick up the phone for hours to assist us; leaving us stranded in Portugal. Their response when the issue was raised was abysmal.
Two and a half hours at check in, every panel and wheel was scratched or even dented the windscreen had stone chips plus a crack and the wiper blades terribly worn to the point where it was dangerous....seats and mats stained and the car was dirty. This was supposed to be a premium convertible but the reality was the car was tired and the few staff that were there were overworked!
“What You Pay Online Is Not What You End Up Paying.”
About Europcar:6.3/10
Impolite and con the customer into getting extra insurance and charge you for the toll device. In effect this almost doubled the cost of the car hire. I will never use them again.
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