CAR RENTAL REVIEWS ON HERTZ AT CHIANG MAI AIRPORT, CNX

The store is very noticeable, right at the domestic arrivals area of Chiang Mai Airport. The ladyboy who attended to us was very beautiful and friendly. During the car inspection, we had to call her back several times, and she never showed any impatience. However, the store did not have child seats available for rent, so it's better to reserve one in advance next time. When picking up the car, just present the driving license translation provided by QEEQ. They don’t even look at the original domestic license. They pre-authorized 30,000 baht on my card, which they said would be returned within two weeks after returning the car. It's been less than a week, and I haven't received the money back yet.

Like: Granted my request immediately for a 4WD upon picking up the car.
Dislike: Have to wait for 2 weeks before bank reverses my deposit. Deposit of 10,000 baht is on the steep end.

Not very good.

All in English, renting a car is better than exchanging with the girl

The service was excellent, but the car was old.

Both the pickup and return process were smooth and convenient, and the service attitude was excellent.

Very fast and convenient.

It's alright, located in the airport arrival hall, no issues with English communication.

Easy to pick up the car.

It's alright, the processing time was quick.

It's better to let customers know if an international driving license is requried or simply a local (with English) driving license can fit for the purpose.

This was a pleasant car rental experience. The company’s office is right in the airport terminal, making pickup and drop-off very convenient. The staff were friendly, always smiling, communication was smooth, and I was very satisfied.

A very good comprehensive car rental company.

Very satisfied.

The smile of the store clerk was a big plus. Initially, I saw some issues in the QEEQ group about being sold additional insurance and other disputes. So, I carefully checked the contract, and everything was fine. However, the odometer was not reset (didn’t notice it when picking up the car). When returning the car, it showed over 5000 km driven, which was shocking. The actual distance should be around 2600 km. It’s a pity I couldn’t keep track of the mileage as a souvenir.

Like: The excellent car, professional service and value-for-money. It made the experience of driving a car in Thailand to far-above expectation.
Dislike: The tires were much older than the car itself. We had a puncture in-the-middle of nowhere. We were very lucky that a local mechanist suddenly appeared and changed the tire. He showed us that this was not the original tire of the car but, like the other tires on the car, much older and second-hand.

The location of the store is convenient, right inside the airport terminal. The service attitude was good. However, some staff members are not very good at English.

Renting and returning the car at the airport is very convenient. However, there's only one gas station on the way from the Old Town to the airport. I missed it and ended up paying 3500 yuan for a full tank, which was too expensive. Refueling by yourself might only cost half of that.

Satisfied, very good

I made a reservation, but the main office didn't properly send my order to the pick-up location, which caused a delay of more than an hour.