The location was easy to find and there were no lines, which was acceptable. However, my English is not good so I bought the super insurance on Zuzuche and had already paid for it. When we arrived, they handed us a paper and spoke quickly, so the three of us thought it was just the deposit and signed. Later, they gave us another paper indicating the deposit. I immediately called customer service, but the rental company's attitude was very bad, and they said they couldn't refund. They also explained that they don't recognize insurance purchased online.
I had purchased relevant vehicle insurance when placing the order. The Rome counter did not accept my driver’s license translation certified by the Italian Embassy and forced me to buy an additional 200 euros of full insurance or else they wouldn’t give me the car. The process was slow and seriously affected my itinerary.
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