Alamo - Madrid Plaza Espana Information, Car hire Instructions & Policies

I booked a Benz C-Class, but I was given a European version of the Buick Regal (Opel), which is clearly not the same class. At the very least, I should have been given a BMW 3 Series or an Audi A4. Giving me a Regal is just a rip-off, I might as well have rented a Peugeot 508 to save money. Moreover, the additional fee for returning the car in a different location had to be paid, but the car rental company insisted there wasn't such a fee. When I contacted QEEQ, they said the contract was fine and that final judgment would be based on the settlement bill. In the end, I had to pay an additional 90 EUR fee for returning the car in a different location.

I will never use the European branch of Alamo again.

This car rental experience in Spain was the worst I've ever had abroad. Firstly, I booked a Mercedes E-Class luxury sedan, but they gave me a DS7 in poor condition instead. They insisted it was a car of the same class and that it was the last car available at the location, so I had to take it or wait a day or two for another car, which felt like a complete scam. Secondly, the service was incredibly arrogant. Even though I booked to pick up the car at 10 AM, the staff refused to open the doors for me. I waited from 9:30 to 12:30 to get the car, and the entire process was slow. Additionally, the car I received had a tire malfunction warning, and the staff insisted it was normal, causing the car to wobble for the first half of my trip. I had to visit several other branches in different cities to barely fix the issue. When problems arose, the store did nothing to help and pushed all responsibility to the rental company, resulting in delayed handling of any emergent situation. Overall, this experience deserves a negative review for the rental company.