Alamo, Madrid Atocha Train Station Car hire

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Alamo - Madrid Atocha Train Station Information, Car hire Instructions & Policies

Address

ESTACION AVE ATOCHA

Telephone

915061846

Pick-up Instructions

AVENIDA CIUDAD DE BARCELONA 2. PARKING 3 At the bottom of the ramp

Drop-off Instructions

Please park the vehicle at the Enterprise parking lot. Lock the vehicle and leave the keys in the drop-box located in front of kiosk or at the one located at the branch in the hall of train station.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car hire from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 23 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a physical full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

EU Driving Licence

For local renters, you need to bring:

Full Driving License issued in Spain

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Luxembourg Austria Germany Italy Monaco Belgium France Switzerland Netherlands Show More Luxembourg Austria Germany Italy Monaco Belgium France Switzerland Netherlands Portugal Andorra Gibraltar	EUR 55 per rental

Please inform the rental branch of your intention to leave the country with the vehicle and require authorisation.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Please inform the rental branch of your intention to leave the country with the vehicle and require authorisation.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

EUR 1250-1700

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

8.8 km from Cuatro Vientos Airport

13.3 km from Madrid–Barajas Airport

Railway Stations

0.8 km from Atocha Train Station

7.6 km from Chamartin Station

Hotels

1.3 km from Hotel Claridge Madrid

2.7 km from PYR se1ect Plaza Mayor II y III

9.4 km from Eurostars Suites Mirasierra

Other Landmarks

1.4 km from Paseo Del Prado

2.2 km from Puerta Del Sol Madrid

5.5 km from Convention Center

FIND ME A CHEAP RENTAL

Map view of Alamo Store Location

coordinates: 40.403666 -3.68451

Guest Reviews

Total points： 6.8 / 10 Average

Vehicle condition: 1.6
Vehicle cleanliness: 1.6
Spaciousness: 1.3
Counter staff: 1.3
Pick-up location: 1.0
Drop-off location: 1.1
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

J.Balducci
Madrid
8.7 /10 Very good
Reviewed: Saturday, November 23, 2024
I have to wait more than ten minutes because was Easter time and was busy, nevertheless the staff was very helpful and attended. The office was a little difficult to find because in Atocha there is just one sign that show you were are the rent a car offices, not very easy to find, non of them not only álamo.
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Donald
Madrid
7.7 /10 Good
Reviewed: Saturday, November 23, 2024
We showed up exactly on time but car was not available. After 1.5 hours they gave us an economy SUV which was uncomfortable to drive on the trip we were taking. We were told "Sorry, but we paid another company, not Alamo".
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Isaac Leigh
Madrid
2 /10 Poor
Reviewed: Saturday, November 23, 2024
When we arrived at Madrid train station, they said there were no cars available. We waited for nearly three hours, and they promised a Mercedes 9-seater, but at the parking spot, they changed their mind and gave us a car that had just been returned by someone else. The car wasn't even cleaned, and the tank was empty. As a result, this car hadn't undergone safety checks, which led to a tire blowout on the road, putting everyone's safety at risk. We spent most of the day fixing the tire, ruining our plans and costing us several hundred for international calls.
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Howar Raleign
Madrid
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The rental location was a bit hard to find, but the staff was very helpful and the rental process was quick.
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Jeremy Rob
Madrid
2 /10 Poor
Reviewed: Saturday, November 23, 2024
Terrible handover at the store, gave customers problematic vehicles!
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Miranda III.
Madrid
6 /10 Average
Reviewed: Saturday, November 23, 2024
Could not pick up the car in advance, even if it was just 10 minutes early. After the paperwork, you have to walk to the parking lot behind the station to get the car. Rented an SUV but got an Audi A3 because it was the only option available.
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Winifred Raglan
Madrid
6 /10 Average
Reviewed: Saturday, November 23, 2024
The wait time was too long; the efficiency of European workers is evidently not as high as that of Chinese workers.
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Mavis Sandy
Madrid
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Initially, we were given a new 7-seater Sorento with 1300 kilometers at Atocha. It had all the features and was easy to drive, but it was uncomfortable for six of us. After discussing, we found that only the airport had an Optima available. So, I drove the Sorento to the airport to exchange it for the 75000-kilometer Optima. The car was in decent condition, no insurance sales pitch, and the exchange process was smooth. Overall, a good experience!
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Dorothy Hansom
Madrid
2 /10 Poor
Reviewed: Saturday, November 23, 2024
When picking up the car, it had two bars of fuel, and we returned it with the same amount. However, they still charged us for fuel. The staff acknowledged the mistake when we questioned it, but a month has passed and the refund has not been resolved. Additionally, we had already purchased super insurance at the time of booking and showed it to the staff when picking up the car. Yet, the receipt at return included insurance charges and related taxes. These additional fees amounted to two-thirds of the original rental cost. This is the first time we've encountered such an issue after many self-driving trips both domestic and abroad.
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Barret Sander
Madrid
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
The car pickup was quick. Since the reserved car was being washed, we had to wait for 20 minutes, so they gave us another car instead. It was new and easy to drive.
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Rock Mac-
Madrid
8 /10 Very good
Reviewed: Saturday, November 23, 2024
Everything else was fine, but finding the pick-up and drop-off locations was very frustrating. Also, the store's contact number is a general customer service line that is difficult to reach a real person and not directly the store, making it very inconvenient to get in touch.
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Larry Bryan
Madrid
10 /10 Excellent
Reviewed: Saturday, November 23, 2024
Very satisfied
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