Holiday Automobile - Izmir Airportt Information, Car hire Instructions & Policies

Yes, the service was bad, waited at the airport for 2 hours to pick up the car. The fuel tank was empty, so we couldn't control the fuel level when returning the car, and we had half a tank left. The steering wheel was severely misaligned, which was the worst part

I have a serious complaint about this supplier. The right rear tire of the car they gave me started leaking air on the first day! This delayed my trip by a whole day! The supplier didn't even acknowledge the issue! Although I contacted the platform and they arranged roadside assistance, the service company said they don't deal with tire leaks! They even wanted to charge me over 200 yuan to change the spare tire! I had to do it myself! I never expected that my first rental experience would also teach me how to change a spare tire! At that time, I was in Turkey, unfamiliar with the place and couldn't speak the language! I felt utterly helpless, like a lamb falling into a trap ready to be slaughtered! After changing the spare tire, I had to look for a repair shop... I ended up fixing the supplier's car while driving around Turkey! I also want to warn everyone not to choose this supplier! A slow tire leak cannot be detected when picking up the car! Plus, the car they gave me had obvious collision marks both front and back; luckily, I took photos in advance! Otherwise, I would have been scammed more! The second serious issue is that I rented a fully insured car! But when I returned the car, they charged me 300 dollars for paint scratches caused by the left rear brushing against a pole! They said it was a deposit! Due to his heavy accent, I only understood part of what he said! I explained that the car was fully insured and I should not be liable for single-party accidents! He completely ignored this! He hurriedly told me the police wouldn't allow parking there and urged me to swipe my card! I was rushing to catch a flight and had no time to argue! He was being entirely unreasonable! Afraid of missing my flight, I swiped my card! Later, I found out they charged me not 300 dollars, but 1000 lira! Absolutely no integrity or justification! This rental experience turned my vacation into a nightmare! I still often dream about being alone by the roadside changing a tire! Like a sheep on a chopping board, anyone could cut away a piece of my flesh! I have all the photos! I hope my experience helps others have a perfect vacation!