Europcar - Munich Railway Station Information, Car hire Instructions & Policies

7時開店で7時10分に行ったがスタッフ不在で10分以上待たされた。高速道路料金としてステッカー40ユーロを払わされたが本当に必要だったのかどうか不明。 保険もフルカバーで入っているはずが、basicしか放入っていないといわれ頻りにフルカバーを勧められた。

The cleanliness is very bad. There are clay all over the car from car washer. It’s like the wash the car but just left it dry by themselves.

My car have accidents , the mirror at passenger side was fall off , but the staff denied to change a car. He said “the mirror at driver side still work so you can continue drive it!”

The drop off email could describe more specific . No postal code. And the first instruction about the drop off location is wrong. The way to return the car is different between the real way. The letter says “put the key to the key box of the branch in the Frankfurt station”. Instead I return the key to the staff on the parking lot.

Managed to get a free upgrade from our booking. Excellent customer service. Service staff re-iterated requirement to get vignette for driving into Austria.

Picked up the latest model VW Golf, with full comfort features like Bluetooth, Airplay. However, encountered a Tyre air leak since pickup, which was covered by Europcar. Added some inconvenience to our trip, but it was fixed nonetheless

Pretty good, but the Swiss highway fee of 40 euros is not included.

Renting the car was convenient with no additional sales pitches. They only asked about full insurance. The self-service pick-up was clear and the charges were transparent.

User-friendly

The staff were very nice.

Detailed explanations

The parking lot is separate from the store, which is slightly inconvenient. Not as good as Store No. 2.

Haven't received the exact charge processing result yet, can't comment. Convenient pickup and drop-off, good price.

Staff will usually recommend you buy full insurance; it's a good way for them to earn money. It's up to you, of course. Full insurance provides safety in case of accidents, but for ten days it depends on your driving skills and your knowledge of the routes, rules, and your destinations. I didn't buy full insurance, just the standard one. The staff was helpless but said the compensation in case of an accident would be very different. I firmly refused.

Returning the car at the airport store was quite convenient. However, renting a car at the central train station store was a nightmare. It took us an hour to find the store, then after completing all the formalities, we needed another hidden parking lot to get the car, which took another hour to find. Additionally, we had to complain about this: although we got a free upgrade to a larger MPV due to car unavailability, the second day after a tire blowout and switching to a spare, we reached another store in Füssen only to switch to a compact SUV. 'This car or no car,' we were told. We booked a Touran to fit five people's luggage, so imagine three people and two large suitcases squeezing into the back seat for the rest of the trip! Unforgettable.

The front desk was very nice, and the car was new and clean.

The car was good. The guy who handled the return was very nice.

Short waiting time, staff were pretty friendly.

An ABC said we arrived late and claimed our reserved model was unavailable. They wanted to charge us an extra 150 euros for an upgrade. Our English is poor, so we asked if they could speak Chinese. They said they couldn't, even though they were clearly communicating with peers in Chinese. In the end, we still got a Touran. We requested a receipt, but they said they couldn't provide one. Since we were in a rush to another city, we had no choice but to pay and take the car. It was a very unpleasant experience. PS: The store is on the second floor of the central train station, not too hard to find, but the pickup point takes some time.

Detailed explanations

The office of several car rental companies partnered with QEEQ is located on the second floor of the train station, directly opposite the train engine (the parking lot is shared as well). I arrived around 8:00 am, and there was no queue. The promised manual Mercedes A-Class was not available. I wondered where the famous German precision was. The customer service gave me two options: 1. BMW 1 Series for an additional €18, or 2. DS4 with no refund or extra charge. I was not satisfied with the options given, but I ultimately chose the manual DS4. I paid a €300 deposit and went to pick up the car myself. The customer service provided a small map, which was quite easy to follow even though I had to turn three streets and climb upstairs. Considering my poor English, I was quite proud of myself for finding the car. The car wasn't washed after the previous return but was fairly clean, probably due to Germany's good environment. Before returning the car, I filled it up with fuel, according to the contract, which stated no less than 98#. The gas station didn't have 98#, so I asked a local who happened to work for a car rental company. He said the manual in the glove box specified the required fuel type. I didn't understand it, so he directly told me to use E10. After refueling, I noted the pump number and paid at the counter. For the return, you need to drive into the parking lot from the back. I wasn't entirely sure but luckily met some friendly Africans who were returning their car and told me, 'Return? Back!' I actually understood them. Park the car in the slot to the left of the entrance, and the inspector will check it. You can leave after the inspection and get a printed confirmation of the return. I didn't request it, trusting the German people. Overall, I was satisfied with this rental experience. However, they didn't provide the specified car, and I was not satisfied with the solutions offered. The DS brand wasn't among the alternatives listed, so why was it given as an option?

Double charged and no response from customer service

Satisfied

The attendant at the key pickup location was a bit impatient, which wasn't a great experience. Fortunately, at the car pickup location, the staff were very patient and friendly when answering questions. Much appreciated!

Customer service needs to improve in assisting customers with negotiations with foreign companies.

It's alright

Very, very dissatisfied with Europcar. On the day of pickup, they didn't inform us in advance that the store would be closed. When we arrived, we found out there were no staff working that day. After negotiating with the rental car customer service, there was no solution. I also tried contacting the airport pickup point myself but couldn't get through. After asking other rental company staff, we finally found the only place in Munich where we could pick up the car. We waited in line for over an hour, only to be told by a very unfriendly staff member that they didn't have the model I reserved. When I asked if they could contact the airport pickup point to check if it was open, they refused. In the end, I decided to go to the airport with a try-my-luck attitude. When I arrived, I found the store was indeed open, but no one had answered the phone earlier. By then, it was 4 hours past my original pickup time, and my reserved model was no longer available, so I was forced to upgrade. Although the rental car customer service said they would cover the difference, this pickup experience was terrible and made the elderly in my family very tired, greatly affecting our trip. I will never rent from Europcar again!

It was fairly satisfactory.

Free upgrade to an A4 Avant

Excellent service