9.2 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: The best price among all apps
And chat service was effective and helpful
Dislike: None
Read More >9.2 /10 Excellent
Reviewed: Friday, November 22, 2024
Like: Clean car, matched the size we had ordered although not the brand.
Easy to collect (after the long queue) and drop off at Munich railway station although you need to keep your eyes peeled to find the drop off garage.
Dislike: We queued for nearly an hour at Munich airport to pick up the vehicle even with the ticket system. The ticket machine needs to be more obvious or at least a more obvious sign.
Read More >8.3 /10 Very good
Reviewed: Friday, November 22, 2024
cigarette smoke smell in car
Read More >6.3 /10 Average
Reviewed: Friday, November 22, 2024
Pick up of car in a dark car park - hard to see any damage. There was damage on the wheel trims, which I took a photo of. The drop off location was very well lit, and the Europcar team said the wheel damage was caused by us. Fortunately I was able to show the photo evidence of the damage being there on pick up, but thought that the whole process was corrupt by Europcar. With the dark car park for pick up so we can't easily see damage when we pick up, but very well lit to help them in the drop off car park. Probably will not use Europcar again in the future - for this dirty con trick they tried.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
It was really nice try and everything was easy
Read More >7.7 /10 Good
Reviewed: Friday, November 22, 2024
Unfortunately the vehicle that I originally booked was not available. I was offered a vehicle in the same class, but that was a matter of opinion, as I was unable to get all my bags in. After going all the way back to the desk to complain, I was offered a suitable vehicle that would fit my needs.
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
Must to increase employment for pick up service in Munich Airport. I have wait more than 90 minutes for pickup the car, to complete paperworks que!
Read More >8.3 /10 Very good
Reviewed: Friday, November 22, 2024
waited 90 minutes to get car. long queue due to staff off sick. apologies given. but dreadful start. Car hadnt been cleaned.
Read More >7.3 /10 Good
Reviewed: Friday, November 22, 2024
En la recogida en el aeropuerto de Munich, el personal fue muy antipático y cortante, aunque eficiente.
En el interior del coche había restos de comida, y de algún líquido pegajoso, pero lo dijimos y nos lo limpiaron antes de salir.
El punto de recogida no estaba en donde ponía la documentación, y necesite cuatro llamadas para que me diesen una nueva dirección. Esto me hizo perder tiempo y consumir gasolina, pero no me penalizaron por ello.
Read More >7.7 /10 Good
Reviewed: Friday, November 22, 2024
The document does not state that the drop off is closed after 9pm on Sunday. We drove to the location but unable to drop off as the car park is full. We have to return the next morning which caused us a lot of inconvenience.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
I got a Mazda 6, the performance is grate but the car already have some scratches on it. I like the auto speed control, that help me don’t wary about speed limit.
Read More >naser_alrashidi@yaho
Munich
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Thanks for deals about prices of rental car and EasyRentCars car staf and management department for EasyRentCars to get more helpfully to get agood prices ,excellent car rent dellar thanks and more ixciting deals
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very Very Good Car
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car had some technical issues, changed the language during a trip
Super flexible as I came a day late and they held the car
Read More >8.3 /10 Very good
Reviewed: Friday, November 22, 2024
I am still waiting for my updated receipt, having had to take it for an extra day.
Read More >9 /10 Excellent
Reviewed: Friday, November 22, 2024
They tried to sell me their full protection after refusing two cars with dents and scratches. One should be more careful when collecting the vehicle and should do a full check-up before getting in trouble when returning the vehicle. When staff would try to warn you if you do not take their full protection insurance while the other staff would try to blame you on scratches you did not make when returning the vehicle. Just be cautious and smart when dealing with both kinds of staff.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
they tried to give you upgrade of your booking to take from you more money
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
السعر مرتفع جدا
Read More >naser_alrashidi@yaho
Munich
10 /10 Excellent
Reviewed: Friday, November 22, 2024
excellent
Read More >naser_alrashidi@yaho
Munich
10 /10 Excellent
Reviewed: Friday, November 22, 2024
THANKS
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Not very happy. We originally booked a Golf, but it wasn't available when we picked up the car. They suggested we take an Audi A3 and handed us 3-4 Audi keys, checking each one and saying the car was parked in a spot it couldn't get out of. Finally, they gave me a key with an S badge. The car didn't drive well. Only later did I realize it was a SEAT LEON.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Europcar is consistently great as always.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Good service with smooth procedures.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The green sign is easy to find.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The Toyota 208 with over 20,000 miles was very clean and in good condition.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The service was enthusiastic and the car was in good condition.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
I changed the return location at the last minute, and they helped me find the cheapest option in their system.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The staff were very friendly, there were no extra sales pitches, and they even added an additional driver for free. The return inspection was also very quick.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Convenient
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The store is right at Munich Airport T2 counter. It's easy to find following the signage after you get off the plane. The shop is right next to SIXT. The green logo is very eye-catching.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The process was quick and straightforward, the car was new and easy to drive.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Fast and convenient.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Not bad
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good, convenient and simple. Cars can be returned to any branch in Europe.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The staff spoke some English, so communication was not an issue.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The young man at the airport branch was very nice and patient. My English is poor, but he used Google Translate to help me understand him. Since I had already purchased full insurance from the company, there was no push to buy additional insurance. It was a good experience.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Picking up the car near the airport is very convenient. With the paperwork, it’s easy to reach the parking spot.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Pickup and return were very convenient, and the car was very new. I booked a Touran and got a diesel Kia instead. It was great to drive, much better than cars in my home country, with excellent power.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Pickup at Munich Airport: After a ten-hour flight, we arrived at the counter around 11 PM. There were two staff members: a friendly English-speaking lady and a nonchalant German-speaking man. We rented three cars in total. By the time we finished the paperwork and got to the parking lot, it was around midnight. One car's warning light (triangle exclamation mark) came on as soon as we left the parking lot. We returned to the counter, but Europcar had already closed. Luckily, a returning staff member helped us. A series of steps followed: from the counter to the parking lot, determining low oil was the issue, adding oil, but it was still too low. As exchanging the car required logging into the system, and other cars were not yet registered, the staff suggested we go to a gas station to add oil or return the next day if there were issues. We insisted on having the staff accompany us, which proved wise. At the gas station, we couldn't find the specific oil the car needed, despite a full cabinet of oils. We returned to the parking lot and then back to the counter to redo the paperwork for a new car. This whole process delayed us by two hours, and a child got slightly injured bumping into a post during the wait. Experience: Europ's cars are cheap but in average condition. Given our route and need for an automatic transmission, it was the only choice. Another car's warning light came on frequently, indicating low oil. Consider the counter hours and leave extra time. If there's no one at night, it's really helpless—the airport rental counters are empty midnight. Don't believe staff if they say, 'Just observe and deal with it later.' Insist on resolving issues immediately, or it will be more troublesome if problems arise on the road.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
EuropeCar has one of the larger counters at Munich Airport, and the vehicle was in good condition
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car provided was very new
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The staff had a great attitude. The pickup and return processes were very convenient. The car was in excellent condition. However, finding the return location was extremely difficult since it was in an underground garage with a very small sign. It took almost an hour to find it.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car rental process was straightforward and convenient, with quick pickup, fast inspection, and clear charges. They upgraded us to an Alhambra, which had great power.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
A very pleasant experience, looking forward to the next time
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very easy to find. From taking a number and queueing to getting the keys, the whole process took less than 5 minutes.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Unjustified charges, no agreement signed and no explanation was given, yet they deducted my credit limit.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent service. They suggested a slightly bigger automatic car, and the cost did not increase much. It better suited our need for more space for both people and luggage.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
Picked up the car at Munich Airport; the service was terrible, with staff having poker faces as if we owed them money. Very inefficient. I booked a Touran, but they gave me a Kia, which was quite disappointing. The only consolation was that it was a new high-spec car with just over a thousand kilometers on it.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
Poor service attitude. Some charges were not explained in advance. At Munich airport, we rented a Land Rover Discovery 4 but got an Audi Q3 instead. They claimed it was a free upgrade, and there were no other cars available. Abroad, we couldn't do much about it and had to endure. Complaining afterward was useless.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
There was no problem with the agreed-upon full tank policy, but there was no gas station within 10 kilometers of the pickup location, making it impossible to refuel. This led to high refueling and service fees, which felt like a rip-off.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The airport location is easy to find, but the city navigation for the drop-off location is a bit confusing. However, I eventually found it.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
After returning the car in Munich and boarding the train to Frankfurt, I realized that I hadn't returned the keys. I proactively called to ask if I should send them back via DHL from Frankfurt or return them to Europcar at Frankfurt Airport. After a while, the branch called back, insisting that I must come back immediately and take full responsibility for any consequences. I explained that I had an international flight connection and couldn't just jump off the train. They kept insisting that I return immediately or face huge fines.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Poor service, charged in the wrong currency.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The airport location is well-marked. When handling the paperwork, you'll receive a parking card with the parking spot number. Follow the number to find the car in the lot. To exit, just insert the card into the ticket machine.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Europcar, service was okay. No major issues, but QEEQ was disappointing, no words to describe.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent service
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Not bad, the car is very new.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very convenient and great!
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Randomly adding fees, outrageous.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
No upselling, quick and simple process.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The salesperson was unfriendly because we bought full insurance on Zuzuche instead of their company.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
There was no problem with the queue time. The main issue during the service was the insurance. Before departure, I had purchased full insurance on the Zuzuche website, but when I arrived at the local rental counter, I was informed it wasn't full insurance and had to pay over a hundred euros more. As tourists driving in a foreign country, we definitely choose to buy insurance, so I don't understand what the difference is between Zuzuche's full insurance and the car rental company's full insurance.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
First, the front desk staff were impatient and not friendly. Poor service.
Second, I asked for a car with more space at pickup and tried to communicate this several times, but the front desk refused. Another thumbs down.
Third, I reluctantly took the car. Upon inspection, I found a small dent on the rear bumper, took a photo, and informed the front desk staff who told me it was fine and didn't note it. When returning the car (which had no incidents during use), the staff blamed us for the dent. Even after showing the pickup photos, they ignored our explanation and recorded it as our fault. Thumbs down again.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The staff was not very friendly and did not clearly explain the location
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The attitude was acceptable, but they forced me to upgrade the car model and charged extra. Showing the QEEQ order was useless. After I signed, the staff left the counter and ignored me. There was no queue that day; it was a free moment.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The wait time was quite long, you have to get a number first. There were a lot of additional charges. The app showed a cost of over 680 euros, but it ended up being over 1100 euros when picking up the car. It's been several days since I submitted a complaint to the rental company, but there has been no response.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Picked up the car at Munich T2 Airport. Clear and visible airport signs. If you have a reservation, you can click on the queuing machine to get a number. The display will show the counter and number, just wait patiently.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Booked a Benz Class A but got a general car. They said I could upgrade to BMW for an extra EUR 42 but ended up charging EUR 75, which is double the original price. This company is a scam and garbage. No one assisted when picking up the car, aggressively made me sign saying there was no damage to the car. Terrible attitude, blacklist!
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
When picking up the car, the staff was quite impatient because he needed to leave at 3 PM to pick up his daughter. Moreover, the platform indicated that the car rental would cost over 300 euros, but the rental company actually charged 647 euros. Additionally, the 1500 RMB already paid on the platform could not be deducted from the bill, making it difficult to get reimbursed later. After calling customer service, they couldn't provide a clear explanation. To avoid affecting the visit, we had no choice but to rent the car, thereby bearing the cost ourselves. Furthermore, extending the rental via the app was not possible; it had to be done in person at the store, which was very inconvenient. As a result, we had to rush back to Munich overnight to return the car.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Picked up the car in the morning when there were few people. The first car they gave us was a JEEP, and they said there were no other models available. The front window had a crack longer than 10cm, so they replaced it with another car which still had a small crack on the front window, but they assured us it was fine to drive.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Had to wait in line for an hour and a half to complete the process.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
They added insurance despite me saying I didn't want it. They gave me three keys to choose from and ended up charging me for an upgraded model. Not only did they add insurance, but also a towing service fee! Ultimately, the most important part is that they charged me twice!
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The queue was a bit long.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Terrible company, will never use their service again. Bad attitude and untrustworthy.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very spacious!!
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Picked up the car at midnight, service was good. However, the oil light came on and they were out of spare oil, so we had to go to a gas station to add oil. Fortunately, we insisted that they come with us, and it took visits to two gas stations to find oil. Speaking English didn't work well in the German-speaking region. Schengen area at midnight, not easy.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Picked up the car at Munich Airport in Germany. The instructions differed slightly from what we found online, which was confusing. Asked at the information desk and then saw the signs. Took a number, waited in line, showed our documents, and were done very quickly.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Not many people in line
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
The rental cost did not match the amount shown at drop-off, being about 30 euros higher. The actual charge was significantly higher than shown at drop-off, around 40 euros more, which was very disappointing.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The actual charge was about 70 euros higher than the booking price
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The service was excellent
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The staff were very patient
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Overall, very punctual and the queuing time is reasonable. One thing to note is that if the scheduled time hasn't arrived, you're not allowed to pick up the car, so try to schedule earlier.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Dissatisfied
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Simple procedures, no hard sell for extra insurance.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Good
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Honest
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
There were quite a few people, had to take a number and wait, the waiting time was over 10 minutes.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Pretty good
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The car rental process at Munich Airport is indeed very busy. Europcar, SIXT, AVIS, and Hertz counters all have long lines. Europcar had five out of seven desks open, which was less than other companies who had all their counters open. However, a positive aspect was their numbered ticket system, so you don't have to stand in line after taking a number; you can browse nearby shops. This time, I waited nearly 40 minutes to get the car. I noticed that foreigners finished their process in just a few minutes; it took me less than ten minutes, but the groups of Chinese people in front of me took significantly longer, especially one group that took over half an hour.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Queue time was acceptable, around 20 minutes.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
We picked up the car at Munich Airport. After we declined the offer for a larger car and additional insurance, the staff gave us the keys and told us to find the car ourselves. The instructions were unclear, and we spent a very long time looking for it.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Could pick up the car even though we arrived early!
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Our flight was supposed to arrive in Munich at 6:00 AM, and we had booked to pick up the car at 8:00 AM. The flight was an hour early. After a brief rest at the airport and shopping at the supermarket, we went to the counter at 7:30 to handle the car pick-up. A male staff member initially assisted, but said our reserved car type (Volkswagen Golf Estate or similar) was still in town and suggested an upgrade for €25/day. I declined, suspecting a sales tactic. He bluntly told us to wait and come back around 8:00-8:15. After 8:00, a female staff member assisted us, and after verifying our documents and credit card, she didn't hassle us since we had full insurance through the car rental company. Just as she was about to hand over the Volkswagen keys, she and a supervisor couldn't find the car's documents. They politely explained it was an internal issue and offered us a free upgrade to a Mazda. Waiting proved worthwhile!
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Incorrect charges for excess mileage.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The staff was rude. I wanted to add comprehensive insurance, but they didn't let me. At first, they tricked me into thinking it was added, but I later discovered it wasn't. They were rushing to finish work and didn't want the hassle. Such staff doesn't care about customer safety, which is very selfish. Insurance is not a trivial matter. When I went back the next day to add it, they said it wasn't possible unless I canceled and rebooked, going through all the procedures like refueling and vehicle inspection again. The most frustrating part was that if I canceled, I wouldn't get a refund for the 16-day rental fee! This was the most unpleasant day of our entire trip! Moreover, the employee gave us a different model than we booked and didn't provide any details. I had to ask about everything, even what type of fuel to use. All he cared about was ‘getting off work.’ We spent the entire day at the store without solving the problem, wasting a whole day. Additionally, the rental company didn't support us in this matter, and we felt bullied. We are extremely dissatisfied. As an experienced traveler, I kindly advise everyone to choose your rental company carefully. A company without good service can ruin your entire trip.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very satisfied.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The counter staff were very nice.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Pretty good
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The queue time was over an hour, which is quite long.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Good service with no hidden fees. They gave us a different car when we picked up the car early, and we added 40 euros.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
They said there were no cars available and kept suggesting more expensive options. I was in a hurry and ended up paying double. Can only give three stars.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Extremely satisfied.
Read More >9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
We got a new Audi A4 - an upgrade from what we ordered (Skoda Kodiaq). It took some convincing however, as we were offered a smaller car at first.
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
So far so good.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very satisfied
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
It's okay. It felt like an eternity walking from arrival to the car rental location. The staff's attitude was mediocre late at night. Unfortunately, my flight landed after midnight, and despite email communication with the platform, the Europcar desk first denied receiving any email and then insisted on charging an extra service fee. Honestly, I understand the policy, but as a loyal Europcar customer, I just have to vent a little about this Munich Airport location.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
We had booked a Mercedes E-Class, but were informed at pickup that only an Audi A5 was available. With five of us, it felt a bit small. We wanted to exchange it for another model but were told no other cars were available. On the bright side, the car was new and very clean.
Read More >
