Europcar - Catania Airport Information, Car hire Instructions & Policies

Like: The timing spend on dropping off the car
Dislike: The staff at the counter get upset when you don’t want to accept to upgrade the car or you told them that you have insurence alteady

Hopeless dropping the car off, we just left it in the end. We had an issue with the first car and we had to get a taxi 1.5 hours back to the airport to pick up a replacement!

voiture prêtée quasiment neuve. Bon service EUROPCAR (agents aimables et attente raisonnable). Cependant il a été difficile de trouver le comptoir de location et le lieu de restitution du véhicule (mal indiqué).

Nous n’avons pas eu l’automobile demandée. Très long pour récupérer la voiture.( 2heures ) Impossible d’avoir quelqu’un au téléphone.

I'm not one to give negative reviews easily. Even on platforms like Taobao, I've never given a bad review before. My experience with Europcar this time was very poor. However, due to needing to hurry, I had to endure it and left without arguing, driving a car that greatly disappointed me for 5 days. Everything went by the book during the rental process. The rental agent asked if I wanted to buy any additional insurance, but since I thought I already had full coverage, I declined. The critical moment was when I received a Renault key, which immediately disheartened me. I told him, 'I clearly reserved an Audi A3, why am I getting a Renault?' The agent replied, 'This is a car of the same size and category.' I recalled seeing this phrase during the booking but never expected it to be so far-fetched. If size is the only criterion, why not give me a Wuling Hongguang, it's even bigger? The car I received was a Renault Kadjar. Although it's different from the co-branded models in my country, how can a Renault and an Audi be in the same category? Am I not well-read? Plus, the car was dirty, especially at the front, splattered with mud, and scratched all over. The Kadjar is quite large, making it unsuitable for the roads in Sicily where we were traveling, especially since there were only two of us. I've been to Sicily before, so I knew that a big vehicle is not ideal for driving there. The Kadjar is about the size of an Audi Q5. I had considered all this when making my reservation, but one phrase 'same category' ruined my mood. The car was dirty and heavily scratched, leaving me very annoyed and highly dissatisfied.

Not many people waiting during the off-season, and they use a number system.

Deceptive charges. Insurance, fuel, etc.

No issues with the paperwork, but the pick-up point was a bit rundown, and there wasn’t enough staff. There are just too many people renting cars in Sicily, and the staff seemed overwhelmed, plus the sun outside was scorching.

The waiting time at the airport was about an hour and a half.

Overall great. Large companies do have their efficiency. Recommend Luca, very helpful and even gave me an upgrade.