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Planning to explore Japan by car? Whether it's your first time or a repeat trip, you're likely to have questions.
As an Aussie traveler, you might wonder:
  • Can I drive in Japan with my Australian license?
  • Do I need to obtain an International Driving Permit (IDP)?
  • What types of insurance coverage are available?
  • How are rental fees structured in Japan?
  • What are the unique driving rules compared to Australia?

This guide addresses all these concerns and provides practical advice, ensuring your driving experience in Japan is smooth and enjoyable. At the end, you'll find a handy summary of key points for quick reference.

Can Australian Citizens Drive in Japan?

Yes, Australian travelers can legally drive in Japan with the proper documentation. Age restrictions and additional document requirements may apply.

  • Form of ID:

    A valid passport is required for foreign renters.

  • Driving licence:

    Accepted driving licence include:
    • Original driving licence + IDP (issued under the 1949 Convention)
    • Taiwan Driving License in China + Japan Translation
    • Hongkong Driving License in China + IDP (issued under the 1949 Convention)
    • Full driver's license issued in Japan

    Notes: Does not support card or A4-sized IDP. You cannot pick up the car with only a Myna Menkyo. The Japanese driver's license is required. Driving License of the People's Republic of China are not allowed for rentals in Japan.
  • Accepted cards:

    Physical credit cards in the full name of the main driver are required. Accepted cards include Visa, Master, JCB, UnionPay, DinersClub, Discover, and AMEX.

  • Age requirements:

    The minimum age to drive is 18, and the maximum age is 75.

Ready to Rent?

Requirements may vary between rental companies. Always confirm details when booking.

Check Rates

Which Car Rental Companies Are Best?

Choose from trusted global chains or innovative local alternatives. Each offers different advantages for Australian travelers visiting Japan.

Global Chain Companies

Local Brands

  • Hertz

    global
    8.5

    Locations:

    11

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Hertz

    global
    8.5

    Locations:

    518

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Hertz

    global
    8.5

    Locations:

    1153

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Nissan

    global
    8.5

    Locations:

    3553

    Prices:

    $$

    Key Advantages

    • Wide range of vehicles
    • Flexible rental options
    • 24/7 customer service
    • Competitive pricing

    Best for

    Budget-conscious travelers and eco-friendly options
  • Europcar

    global
    8.5

    Locations:

    366

    Prices:

    $$

    Key Advantages

    • Extensive network across Europe
    • Flexible rental options
    • Online booking discounts
    • 24/7 customer support

    Best for

    Leisure travelers and business rentals
  • Avis

    global
    8.5

    Locations:

    139

    Prices:

    $$

    Key Advantages

    • Strong global presence
    • User-friendly booking system
    • Loyalty rewards program
    • 24/7 customer support

    Best for

    Travelers seeking reliable service with various vehicle options
  • Hertz

    global
    8.5

    Locations:

    378

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Alamo

    global
    8.5

    Locations:

    387

    Prices:

    $$

    Key Advantages

    • Easy online booking
    • Wide range of vehicles
    • No hidden fees
    • 24/7 customer support

    Best for

    Budget-conscious travelers and families
  • IX Rental

    local
    8.5

    Locations:

    27

    Prices:

    $-$$

    Key Advantages

    • Personalized customer service
    • Convenient local locations
    • Competitive pricing
    • Easy online booking

    Best for

    Budget-conscious travelers and short-term rentals
  • Hello Rent a Car

    local
    8.5

    Locations:

    3

    Prices:

    $$

    Key Advantages

    • Personalized customer service
    • Convenient pick-up and drop-off locations
    • Competitive pricing
    • Local knowledge and expertise

    Best for

    Budget-conscious travelers and local excursions
Recommendations for Australian Travelers
Choose Global Chains If:
  • This is your first time renting in Japan
  • You require reliable nationwide coverage
  • You prefer 24/7 customer support
  • You are traveling for business or important engagements
Choose Local Brands If:
  • You want to save money
  • You are staying primarily in major cities
  • You are interested in unique vehicle options
  • You are comfortable using app-based services for rental

How to Choose the Right Car?

Choosing the right rental car can make your trip more comfortable, safe, and enjoyable. Consider your travel group, the destinations on your route, and the type of driving you'll be doing. With QEEQ, you can compare multiple car types and policies to find the one that best suits your journey.

  • Seating and Luggage

    Consider your travel group size and luggage needs

    • Economy cars (2-4 people, 1-2 suitcases)
      Perfect for city driving and short trips

    • Compact cars (4-5 people, 2-3 suitcases)
      Good balance of space and fuel efficiency

    • Mid-size cars (5 people, 3-4 suitcases)
      Comfortable for longer distances

    • Full-size/SUV (5-7 people, 4+ suitcases)
      Ideal for families and group travel

  • Transmission Type

    Choose between automatic and manual transmission

    • Automatic transmission
      Easier for city driving and traffic, more common in Japan

    • Manual transmission
      Often cheaper, better fuel economy, more control

    • Most Australian drivers prefer automatic for Japan road trips

    • Consider your comfort level with left-hand driving and automatic cars

  • Insurance Included

    Check what insurance coverage comes with your rental

    • Basic liability
      Covers damage to other vehicles and property, usually included

    • Collision Damage Waiver (CDW)
      Covers damage to your rental car, often optional

    • Theft protection
      Protects against car theft, may be included or additional

    • Personal insurance
      Check if your Australian insurance or travel insurance covers rentals

  • Cancellation Policy

    Understand booking flexibility and fees

    • Free cancellation
      Usually available up to 24-48 hours before pickup

    • Prepaid vs. Pay-at-counter
      Prepaid often cheaper but less flexible

    • Change fees
      Cost to modify dates, locations, or car type

    • Travel insurance
      Consider coverage for trip cancellations or delays

  • Mileage Policy

    Check distance restrictions and additional charges

    • Unlimited mileage
      Best for long road trips and cross-country travel

    • Limited mileage
      Cheaper daily rate but extra charges for excess miles

    • Consider your planned route distance and potential detours

    • Factor in mileage costs when comparing total rental prices

  • Fuel Policy

    Understand fuel requirements and costs

    • Full-to-Full
      Return with same fuel level, most economical option

    • Full-to-Empty
      Pay upfront for full tank, convenient but often more expensive

    • Same-to-Same
      Return with same level as pickup, fair pricing

    • Pre-purchase fuel options
      Compare costs with local gas station prices

Quick Decision Guide

  • City Travel

    Compact/Economy car with automatic transmission, full-to-full fuel policy

    Tokyo, Osaka, Kyoto
  • Road Trip

    Mid-size/Full-size car with unlimited mileage, flexible cancellation policies

    Hokkaido, Kyushu, Okinawa
  • Vacation

    SUV/Minivan with comprehensive insurance, prepaid fuel option

    Hokkaido, Okinawa, Mount Fuji surroundings

Compare with Confidence on QEEQ

Don't settle for the first option you find. QEEQ makes it easy to compare car types, policies, and total costs from multiple providers. See all fees upfront, read real customer reviews, and choose the perfect car for your adventure.
  • Compare all car rental deals
  • No hidden fees
  • Real customer reviews
Check Rates

Explore the Top Destinations in Japan

Japan is a country of contrasts, blending ancient traditions with cutting-edge technology. Travelers can enjoy scenic road trips through regions such as Hokkaido, renowned for its natural beauty, or Kyushu, offering a mix of hot springs and historic sites. Japan's efficient infrastructure makes it a fantastic destination for car rentals and one-way journeys.

What Insurance Do I Need?

When renting a car in Japan, travelers from Australia must ensure they have the necessary insurance to meet legal requirements and cover unforeseen circumstances. Additional coverage is recommended for a worry-free experience.

Types of Insurance Coverage
  • Collision Damage Waiver (CDW)

    Covers damage to the rental vehicle resulting from collision or accidents.

    AUD 20-30/day
    Essential
  • Theft Protection (TP)

    Protects against theft of the rental vehicle.

    AUD 7-12/day
    Essential
  • Third Party Liability Insurance

    Covers injuries or damages caused to other people or their property.

    Usually included
    Included
  • Personal Accident Insurance (PAI)

    Provides coverage for medical expenses for the driver and passengers.

    AUD 6-10/day
    Optional
QEEQ's Complete Protection Solutions

Perfect for travelers who want comprehensive protection without the complexity. One price covers everything, and AXA's trusted network ensures reliable claims processing throughout Japan. Get comprehensive coverage online for about 50% less than counter rates.

Coverage Feature
QEEQ Full Coverage
Basic Rental Company
Collision Damage Waiver

Fully Covered

US$0.00 - US$4,601.22
Theft Protection

Fully Covered

US$0.00 - US$4,719.20
Personal Accident Insurance

Fully Covered

Not Covered
Tire, Window, Mirror Damage

Fully Covered

Not Covered
Roadside Assistance

Fully Covered

Not Covered
Know more About QEEQ Full Coverage

How to Save Money on Car Rentals in Japan?

Travelers from Australia heading to Japan can maximize their car rental savings by following these practical tips. Early planning, careful comparison, and understanding local policies can significantly reduce costs.

Booking Tips for lower Prices
  • Book in Advance
    Reserve your rental car at least 3-6 weeks before your trip to secure the best rates and ensure availability.
    Save up to 40%
  • Utilize Comparison Sites
    Search using platforms like QEEQ or RentalCars.com to compare multiple providers for the best offers.
    Save up to 25%
  • Opt for Full Fuel Policy
    Choose rental agreements that allow you to pick up and return the car with a full tank. Refueling independently is often cheaper than paying the rental company’s rates.
    Save $30-50
  • Select Economy Cars
    Smaller cars not only cost less to rent but are also more fuel-efficient, which can be crucial in Japan's bustling urban areas.
    Save up to 15%
QEEQ's Money-Saving Features
  • Diamond Membership
    Save up to 20% on every booking - free trial available below.
    View Details
  • Price Drop Protector
    If your booked car price drops, QEEQ automatically rebooks it at the lower rate and refunds the difference to you.
    View Details
  • One-Dollar Freeze
    Lock in today's price with just $1 upfront and pay the rest later.
    View Details
  • Flexible Payments
    Pay with credit/debit cards or even cryptocurrency via BitPay.
    View Details

Important Considerations for Car Rental

Key points to keep in mind when renting a car in Japan as an Australian traveler.

  • Driving Rules & Regulations
    Understand Japan's unique driving laws before starting your journey.
    • Drive on the left side of the road.
    • Speed limits: Urban areas (40-60 km/h), Highways (80-100 km/h).
    • Know the penalties for traffic violations.
    • Japanese road signs and their meanings.
    • Stop at railway crossings.
  • International Driving Permit (IDP)
    Ensure you have the necessary documentation to legally drive in Japan.
    • An IDP is mandatory alongside your Australian driving license.
    • Check the validity period of your IDP.
    • Carry passports for identification purposes.
    • Have copies of rental agreements.
    • Be aware of rental company's documentation requirements.
  • Vehicle Size & Parking
    Consider the size of the vehicle and parking regulations in Japan.
    • Smaller cars are more practical for Japanese roads.
    • Parking spaces are limited in urban areas.
    • Learn about parking fees and ticketing systems.
    • Understand the 'Proof of Parking' requirement in some regions.
    • Avoid parking violations to prevent fines.
  • Toll Roads & Fees
    Be prepared for toll gates and their payment systems.
    • Japan has many toll roads (Expressways).
    • Use ETC (Electronic Toll Collection) cards for convenience.
    • Check toll road maps and costs beforehand.
    • Know how to purchase an ETC card.
    • Keep some cash for tolls where ETC isn't available.
  • Fuel Policies
    Understand fuel types and return policies.
    • Most cars in Japan use regular unleaded petrol.
    • Diesel is less common—confirm fuel type for your rental car.
    • Ensure the tank is refilled before returning the vehicle.
    • Locate nearby fuel stations for your convenience.
    • Keep receipts as proof of fuel purchase.
  • Navigation & Language
    Prepare for navigation challenges due to language barriers.
    • Consider renting a GPS or using smartphone navigation apps.
    • Choose navigation systems offering English language support.
    • Understand Japanese address formats.
    • Keep a physical map as backup.
    • Learn basic Japanese phrases for emergencies.
Remember

Being prepared and knowing what to expect can save you hundreds of dollars and prevent stressful situations. Take time to understand all terms and inspect your rental thoroughly.

What Are The Differences Between AU and JP Traffic Rules

AU and JP traffic rules differ mainly in driving side, signage language, and pedestrian priority. However, they share similar rules for seatbelt use and mobile phone restrictions.

  • Driving Side

    JP

    Drive on the left-hand side of the road

    AU

    Drive on the left-hand side of the road

  • Road Signs

    JP

    Signs primarily in Japanese with some English translations

    AU

    Signs primarily in English

  • Pedestrian Priority

    JP

    Pedestrians have strong priority at crossings

    AU

    Pedestrian priority is respected but less emphasized

  • Blood Alcohol Limit

    JP

    Strict zero tolerance for alcohol (0.00% BAC)

    AU

    Legal limit of 0.05% BAC

  • Mobile Phone Use

    JP

    Hands-free use only

    AU

    Hands-free use only

  • Seatbelt Laws

    JP

    Mandatory for all occupants

    AU

    Mandatory for all occupants

  • Parking Rules

    JP

    Parking regulations strictly enforced; designated parking areas used

    AU

    Parking regulations strictly enforced; designated parking areas used

  • Remember
    • • Ensure your International Driving Permit (IDP) is valid in Japan.
    • • Learn basic Japanese phrases for reading road signs.
    • • Respect speed limits, as traffic cameras are prevalent.
    • • Always carry your driver's license and rental agreement.
Voices of our customers

Frequently Asked Questions

Common questions for travelers from Australia renting a car in Japan

Is Japan suitable for self-driving trips compared to public transport?

Absolutely! Especially in regions like Hokkaido, Okinawa, Kyushu, or rural Honshu. Self-driving lets you explore scenic spots, traditional villages, and local cuisine that are hard to reach by train. It’s particularly convenient for families or travelers with lots of luggage. But in big city centers like Tokyo or Osaka, public transport is more efficient due to traffic and expensive/limited parking.

Can I rent a car in Japan with a Provisional (P plate) Australian driver’s license?

No, you cannot. Japanese rental companies require a full, non-provisional license held for at least one year. P plates (both P1 and P2) are not accepted. Plan your trip after you obtain a full license.

What’s the minimum age to rent a car in Japan?

You must be at least 18, have a valid full driver’s license, and an International Driving Permit (IDP). Many companies charge a ‘Young Driver Surcharge’ for drivers under 25, and some cars have higher minimum age requirements.

Which areas in Japan are best for first-time Aussie self-drivers?

Hokkaido is top-recommended—wide roads, little traffic, beautiful scenery, and a driving experience similar to rural Australia. Okinawa is also great for relaxed coastal drives. Areas like Hakone or around Kyoto/Tokyo can be narrow and busy.

Is driving in Japan the same as in Australia—left side?

Yes! Japan and Australia both drive on the left, with the steering wheel on the right. This makes adapting very easy for Aussies.

What documents do I need to rent and drive in Japan as an Australian license holder?

You need: 1) your original Australian driver’s license, 2) an International Driving Permit (IDP) under the 1949 Geneva Convention, and 3) your passport. All three must be carried while driving.

Where can I get my International Driving Permit (IDP) in Australia?

Only your state/territory’s automobile clubs (NRMA, RACV, RACQ, etc.) can issue IDPs. Apply in-person or online before you travel.

How long is an Australian IDP valid for? Do I need a new one every trip?

Usually valid for 12 months. As long as it covers your entire rental period, you don’t need a new one for each trip—but always check the expiry date.

What if I forget my IDP or original license in Australia and arrive in Japan?

You cannot pick up your rental car. No exceptions—even with a booking, Japanese law and rental companies are strict. Always pack your original license, IDP, and passport together and double-check before departure.

What documents must I carry while driving in Japan?

You must have: 1) your original Australian driver’s license, 2) your valid IDP, and 3) your passport. All three are required if stopped by police.

Why is QEEQ recommended for booking car rentals in Japan?

QEEQ offers an English/Chinese interface, customer support, and compares prices from all major Japanese rental companies. It makes booking easier, especially for Aussies unfamiliar with Japanese websites. QEEQ often includes basic insurance and explains complicated options clearly.

How far in advance should I book my rental car for Japan?

Book as early as possible—especially during peak seasons (cherry blossom, Golden Week, summer, autumn leaves). Two to three months in advance is recommended for the best car selection and prices.

What is a Kei Car? Is it suitable for Australians?

Kei Cars are ultra-compact Japanese cars (engine ≤660cc), super fuel-efficient and cheap to rent. But they have very little interior and boot space—often too small for Aussie families or with lots of luggage. Suitable for 1-2 people with light bags only.

What car size should a family of four (two adults, two kids) rent?

At least a Compact or Intermediate sedan. A Station Wagon or Small MPV/Minivan is ideal to fit all passengers and luggage. Always check seating and luggage capacity before booking.

Should I add ETC card and snow tires when booking?

Yes, add them during QEEQ booking if needed: ETC card (for expressway tolls—essential for highway use), and snow tires (mandatory in snowy regions/season). Pre-booking ensures your car is equipped.

What’s typically included in the base rental fee in Japan?

Base fee covers rental, Japanese consumption tax, and mandatory basic third-party liability insurance. It usually excludes Non-Operation Charge (NOC) insurance, fuel, tolls, and parking.

Is Japanese rental car insurance complicated?

It can be, but here’s a breakdown: 1) Compulsory third-party insurance (included), 2) Collision Damage Waiver (CDW) to reduce your liability, 3) Non-Operation Charge (NOC) for lost rental days if the car is damaged, 4) NOC Waiver/Full Support Plan covers all NOC fees (full insurance).

Should I buy the ‘full insurance’ (NOC Waiver/Full Support Plan)?

Strongly recommended! It covers everything, including NOC, so you don’t pay out-of-pocket if anything goes wrong. It also saves you from language hassles and negotiations in case of an accident.

Are Japanese highway tolls expensive?

Yes—typically 25–30 yen per kilometer. For example, Tokyo to Kyoto (500km) costs over 10,000 yen one-way. Always include tolls in your budget. ETC cards may offer small discounts.

How should I pay for my rental and related charges?

Credit card is essential—required for pre-authorization and payment. Some places accept cash, but a credit card is always needed as security. Visa and Mastercard are safest; Amex may not be accepted everywhere.

How do I pick up my rental car at the airport? Is the counter in the terminal?

Sometimes counters are inside the terminal, but often you check-in first, then take a free shuttle bus to the rental office nearby. Follow signs or your booking confirmation instructions.

What documents do I need to show when picking up the car?

Bring: 1) all drivers’ passports, 2) all drivers’ original Australian licenses, 3) all drivers’ IDPs, 4) booking confirmation, and 5) credit card for payment. Missing any of these may prevent you from getting the car.

What should I check when inspecting the car at pick-up?

Inspect for scratches, dents, and interior condition. Take photos/videos (especially bumpers, doors, wheels). Check lights, wipers, and learn how to open the fuel cap and hood. Mark all existing damage on the form.

Is the in-car GPS system available in English?

Most companies offer English GPS if requested during booking. Ask staff to set the system to English and show you how to use it (entering destination by phone number or Map Code is fastest).

What if my flight is delayed and I miss the pick-up time?

Contact QEEQ customer service or the local rental office as soon as possible. Most companies will hold your car during business hours, but long delays without notice may cancel your booking.

Aside from left-side driving, what key rules differ from Australia?

1) No left turn on red (ever, unless a green arrow allows), 2) Pedestrians have strict right-of-way at crossings, 3) At railway crossings, you must come to a full stop and check both directions before proceeding.

What does the red upside-down triangle ‘止まれ’ sign mean?

It means ‘Stop’ (Tomare). You must come to a complete stop at the line, check traffic, and only proceed when safe—same as Australia’s ‘STOP’ sign, but not just a slow-down.

How strict are Japan’s drink-driving (DUI) laws?

Extremely strict—essentially zero-tolerance. Even a sip of beer could exceed the limit. Penalties are severe, and even car owners, bar staff, and passengers may be punished. Our advice: don’t drink at all if driving.

What are the speed limits in Japanese cities and highways?

Typical limits: 30–50km/h in cities, 60km/h outside cities, 80–100km/h on expressways. Always follow posted signs—locals may speed, but tourists are prime targets for police.

What should I do when I see flashing police/fire/ambulance vehicles?

Slow down, move left, and give way. At intersections, even on green, stop if necessary to let emergency vehicles pass—same as in Australia.

How do I use the ETC card at highway toll booths?

Look for the purple ‘ETC’ lane, drive in slowly (<20km/h); the gate opens automatically. Do not enter the green ‘一般’ (general/cash) lanes.

Are Japanese petrol stations self-service or staffed?

Both exist. Full-service: staff will fill up for you—say ‘Regular, mantan, credit card’ (regular petrol, fill up, pay by card). Self-service: use the red pump for regular fuel, follow on-screen prompts, and touch the ‘静電気除去’ (static discharge) panel before fueling.

How do I park in Japanese cities?

Use coin-operated car parks (‘Coin Parking’). Park in a free bay, the lock rises to secure your car. Pay at the machine (by bay number) before leaving, then the lock drops so you can depart.

What is ‘Michi-no-Eki’? Is it worth stopping at?

‘Michi-no-Eki’ are roadside rest stops with free toilets, local shops, restaurants, and tourist info. They’re perfect for breaks, meals, and experiencing local culture—much more than just a petrol station.

How should I dispose of rubbish in the car while driving in Japan?

Public bins are rare. Bring a bag for your rubbish; keep it in the car until you reach your hotel or a convenience store (where bins are available for customers).

Is the car’s inbuilt GPS good, or should I use Google Maps?

Both have pros and cons. In-car GPS is reliable and uses Map Codes/phone numbers for precise navigation. Google Maps is familiar and offers live traffic but can be patchy in rural areas. Use both for best results.

What is a ‘Map Code,’ and why is it useful?

Map Codes are unique numeric codes for locations in Japan, making it much easier to input destinations into the GPS than Japanese addresses. Find Map Codes for attractions online or on travel sites.

Should I get a Pocket WiFi or SIM card for navigation and communication?

Definitely. Reliable internet is essential for navigation, translation, and staying in touch. Pocket WiFi is best for groups/devices; SIM cards suit solo travelers. Pre-book in Australia for airport pick-up in Japan.

What basic Japanese phrases are useful for driving?

Examples: ‘Migi’ (right), ‘Hidari’ (left), ‘Massugu’ (straight), ‘Chūshajō wa doko desu ka?’ (Where’s the car park?), ‘Arigatō gozaimasu’ (thank you). A translation app also helps.

If I get lost or need help, who can I ask?

Japanese people are friendly. Try asking at convenience stores (7-11, FamilyMart) or local police boxes (‘Kōban’). Gestures and translation apps can bridge language gaps.

What should I do if I have a minor accident (scratch, bump)?

Always call the police (dial 110), no matter how minor. Move to safety, wait for police, get an accident report (‘事故証明書’), and notify the rental company. Insurance claims require police reports.

What extra precautions should I take for winter driving in Hokkaido or the Alps?

Besides snow tires, consider a 4WD vehicle, drive slowly, watch for black ice (especially on bridges/shady areas), triple your normal braking distance, and check weather forecasts for road closures.

How do I handle very narrow rural roads in Japan?

Slow down, look for passing bays, and be prepared to reverse if necessary. The car nearest the bay or going downhill usually yields. A nod or wave is polite when someone gives way.

What should I do if my rental car breaks down?

Ensure safety (hazard lights, move to roadside, place warning triangle), then call the emergency number from your rental agreement. QEEQ’s support can help arrange towing or repairs.

Are there wild animals on the roads in Japan?

Yes—especially deer, foxes, and occasionally bears in Hokkaido and mountain areas. Watch for animal crossing signs and drive carefully at dawn/dusk.

Do I need to refuel before returning the rental car?

Yes—Japan follows ‘full-to-full’ policy. Fill up at the nearest petrol station, keep the receipt, and show it if asked at return. If not full, you’ll be charged a high refill fee.

What happens if I return the car late?

Notify the rental office in advance if delayed. There is usually a 1-hour grace period, but extra charges apply for longer delays—often at a high hourly or daily rate.

What is the car return inspection process like?

Staff will check for new damage, confirm the fuel is full (may ask for receipt), and check for items like the ETC card. The process usually takes 5–10 minutes.

Do I need to do anything special with the ETC card when returning the car?

No—the staff will remove it and calculate your toll charges, which you pay at the counter (usually by credit card).

How much time should I allow for car return before my flight?

Allow at least 1 hour for fueling, inspection, toll payment, and shuttle transfer to the terminal. In peak times or unfamiliar areas, allow even more to avoid missing your flight.

Still have questions?

Contact QEEQ via online chat or hotline for specific advice. Contact Support