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Embarking on a journey through Romania is a thrilling adventure, and having a car provides ultimate flexibility.
If you're visiting from Australia, you may wonder:
  • Can I drive in Romania with my Australian license?
  • What kind of insurance coverage is necessary?
  • What are the approximate rental costs?
  • Are one-way rentals an option?
  • What do I need to know about Romania’s road rules and signage?

This guide aims to address all your questions, offering practical insights that ensure a seamless car rental experience. Be sure to check the summary table at the end for quick reference.

Can Australian Citizens Drive in Romania?

Yes, Australian travelers can legally drive in Romania with the proper documentation. Age restrictions and additional document requirements may apply.

  • Form of ID:

    A valid passport is required for foreign renters.

  • Driving licence:

    Accepted driving licence include:
    • EU/EEA Driving License
    • Original driving licence + International Driving Permit (IDP)

    Notes: Please note that an International Driving Permit(IDP) is only a translation. You must present your original driving licence with the original IDP at the counter. EU/EEA driving licenses are valid for car rental across the EU/EEA, as well as in Switzerland and the United Kingdom.
  • Accepted cards:

    Physical credit cards in the full name of the main driver are required. Supported credit cards include Visa, Master, DinersClub, and JCB.

  • Age requirements:

    Drivers must be between 21 and 74 years old. Young drivers aged 21-24 incur a fee of US$ 11.79 per day, capped at US$ 176.97 for the rental.

Ready to Rent?

Requirements may vary between rental companies. Always confirm details when booking.

Check Rates

Which Car Rental Companies Are Best?

Travelers from Australia visiting Romania can choose from established global car rental chains or explore local Romanian companies for unique experiences and deals. Each option caters to different needs and preferences.

Global Chain Companies

Local Brands

  • SIXT

    global
    8.5

    Locations:

    56

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Easy online booking
    • Convenient locations
    • Excellent customer service

    Best for

    Travelers seeking a mix of quality and affordability
  • PAYLESS

    global
    8.5

    Locations:

    11

    Prices:

    $-$$

    Key Advantages

    • Competitive pricing
    • Flexible rental options
    • Excellent customer service
    • Easy online booking

    Best for

    Budget-conscious travelers and families
  • Hertz

    global
    8.5

    Locations:

    53

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Alamo

    global
    8.5

    Locations:

    57

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Wide range of vehicles
    • No hidden fees
    • Flexible pick-up and drop-off locations

    Best for

    Budget-conscious travelers and families
  • Europcar

    global
    8.5

    Locations:

    73

    Prices:

    $$

    Key Advantages

    • Extensive network across Europe
    • Premium and economy vehicles available
    • User-friendly online booking system
    • 24/7 roadside assistance

    Best for

    Travelers seeking convenience and flexibility in vehicle rental
  • Avis

    global
    8.5

    Locations:

    78

    Prices:

    $$

    Key Advantages

    • Flexible rental options
    • Excellent customer service
    • Wide range of vehicles from economy to luxury
    • Online booking and management

    Best for

    Leisure travelers and business professionals
  • KLASS WAGEN

    local
    8.5

    Locations:

    81

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Excellent customer service
    • Wide range of luxury cars
    • Flexible rental terms

    Best for

    Travelers seeking luxury and flexibility in vehicle choice
  • Pricecarz

    local
    8.5

    Locations:

    20

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Personalized customer service
    • Flexible rental options
    • Convenient pickup and drop-off locations

    Best for

    Budget-conscious travelers and families
  • ADDCAR RENTAL

    local
    8.5

    Locations:

    31

    Prices:

    $-$$

    Key Advantages

    • Flexible rental terms
    • User-friendly booking process
    • 24/7 roadside assistance
    • Competitive pricing

    Best for

    Budget-conscious travelers and local rentals
  • SURPRICE RENT A CAR

    local
    8.5

    Locations:

    17

    Prices:

    $

    Key Advantages

    • Competitive pricing
    • Flexible rental terms
    • Convenient pick-up and drop-off locations
    • Personalized service

    Best for

    Budget-conscious travelers
Recommendations for Australian Travelers
Choose Global Chains If:
  • You prefer established and trusted brands.
  • You require reliable service across various locations.
  • You value comprehensive customer support.
  • You are traveling for business or on a tight schedule.
Choose Local Brands If:
  • You are looking for budget-friendly options.
  • You plan to stay primarily in urban areas.
  • You are interested in unique, region-specific vehicle choices.
  • You are comfortable with less corporate-style services.

How to Choose the Right Car?

Choosing the right rental car can make your trip more comfortable, safe, and enjoyable. Think about your travel group, the destinations on your route, and the type of driving you'll be doing. With QEEQ, you can compare multiple car types and policies to find the one that best suits your journey.

  • Seating and Luggage

    Consider your travel group size and luggage needs

    • Economy cars (2-4 people, 1-2 suitcases)
      Perfect for city driving and short trips

    • Compact cars (4-5 people, 2-3 suitcases)
      Good balance of space and fuel efficiency

    • Mid-size cars (5 people, 3-4 suitcases)
      Comfortable for longer distances

    • Full-size/SUV (5-7 people, 4+ suitcases)
      Ideal for families and group travel

  • Transmission Type

    Choose between automatic and manual transmission

    • Automatic transmission
      Easier for city driving and traffic, more common in Australia

    • Manual transmission
      Often cheaper, better fuel economy, more control

    • Most Australian drivers prefer automatic for European road trips

    • Consider your comfort level with left-hand driving and manual cars

  • Insurance Included

    Check what insurance coverage comes with your rental

    • Basic liability
      Covers damage to other vehicles and property, usually included

    • Collision Damage Waiver (CDW)
      Covers damage to your rental car, often optional

    • Theft protection
      Protects against car theft, may be included or additional

    • Personal insurance
      Check if your Australian insurance or travel insurance covers rentals

  • Cancellation Policy

    Understand booking flexibility and fees

    • Free cancellation
      Usually available up to 24-48 hours before pickup

    • Prepaid vs. Pay-at-counter
      Prepaid often cheaper but less flexible

    • Change fees
      Cost to modify dates, locations, or car type

    • Travel insurance
      Consider coverage for trip cancellations or delays

  • Mileage Policy

    Check distance restrictions and additional charges

    • Unlimited mileage
      Best for long road trips and cross-country travel

    • Limited mileage
      Cheaper daily rate but extra charges for excess miles

    • Consider your planned route distance and potential detours

    • Factor in mileage costs when comparing total rental prices

  • Fuel Policy

    Understand fuel requirements and costs

    • Full-to-Full
      Return with same fuel level, most economical option

    • Full-to-Empty
      Pay upfront for full tank, convenient but often more expensive

    • Same-to-Same
      Return with same level as pickup, fair pricing

    • Pre-purchase fuel options
      Compare costs with local gas station prices

Quick Decision Guide

  • City Travel

    Compact/Economy car with automatic transmission, full-to-full fuel policy

    Bucharest, Cluj-Napoca, Timisoara
  • Road Trip

    Mid-size/Full-size car with unlimited mileage, flexible cancellation

    Transylvania, Carpathian Mountains
  • Vacation

    Convertible/SUV with comprehensive insurance, prepaid fuel option

    Black Sea Coast, Danube Delta

Compare with Confidence on QEEQ

Don't settle for the first option you find. QEEQ makes it easy to compare car types, policies, and total costs from multiple providers. See all fees upfront, read real customer reviews, and choose the perfect car for your adventure.
  • Compare all car rental deals
  • No hidden fees
  • Real customer reviews
Check Rates

What Are the Popular Destinations in Romania?

Romania features a rich blend of historic sites, scenic routes, and vibrant cities. Popular destinations include Bucharest, known for its mix of modernity and history, Transylvania with its medieval castles, and the Carpathian Mountains offering stunning natural landscapes.

What Insurance Do I Need?

You'll need at least basic insurance to legally drive in Romania. For peace of mind during your trip, additional coverage options are recommended. The level of coverage included in your rental may vary, so choosing the right insurance will protect you from unexpected expenses in case of an accident or theft.

Types of Insurance Coverage
  • Collision Damage Waiver (CDW)

    Covers damage to the rental car from collision or theft.

    AUD 22-37/day
    Essential
  • Theft Waiver (TP)

    Provides coverage against theft of the rental vehicle.

    AUD 7-12/day
    Essential
  • Third-Party Liability Insurance

    Covers injury or damage to third parties and their property.

    Often included
    Included
  • Personal Accident Insurance (PAI)

    Covers medical expenses for you and your passengers.

    AUD 7-15/day
    Optional
QEEQ's Complete Protection Solutions

Perfect for travelers who want comprehensive protection without the complexity. One price covers everything, and AXA's trusted network ensures reliable claims processing throughout Romania. Get comprehensive coverage online for about 50% less than counter rates.

Coverage Feature
QEEQ Full Coverage
Basic Rental Company
Collision Damage Waiver

Fully Covered

US$0.00 - US$11,798.02
Theft Protection

Fully Covered

US$0.00 - US$11,798.02
Personal Accident Insurance

Fully Covered

Not Covered
Tire, Window, Mirror Damage

Fully Covered

Not Covered
Roadside Assistance

Fully Covered

Not Covered
Know more About QEEQ Full Coverage

How to Book a Rental Car and Save Money?

Smart planning can help Australian travelers save on car rentals in Romania. From booking early to leveraging local deals, these tips can ensure you get the best value for your money.

Booking Tips for lower Prices
  • Book in Advance
    Plan your car rental at least 3-6 weeks before your trip. This ensures better pricing and a wider selection of vehicles.
    Save up to 25% compared to last-minute bookings
  • Avoid Rental Company Add-ons
    Bring your own GPS or child seats instead of renting them from the agency.
    Save around AUD 15-25 per day
  • Choose Rental Locations Wisely
    Airport pickup fees can be higher. Consider renting from city centers or local offices.
    Save AUD 30-50 on service fees
  • Check for Discounts and Membership Perks
    Use memberships like AAA or AARP for additional discounts or check for Australian-specific traveler deals.
    Save up to 20% on daily rates
  • Opt for the Full-to-Full Fuel Policy
    Refill the car yourself before returning to avoid high fuel surcharge fees.
    Save AUD 20-40 on fuel costs
QEEQ's Money-Saving Features
  • Diamond Membership
    Save up to 20% on every booking - free trial available below.
    View Details
  • Price Drop Protector
    If your booked car price drops, QEEQ automatically rebooks it at the lower rate and refunds the difference to you.
    View Details
  • One-Dollar Freeze
    Lock in today's price with just $1 upfront and pay the rest later.
    View Details
  • Flexible Payments
    Pay with credit/debit cards or even cryptocurrency via BitPay.
    View Details

What Should You Pay Attention To?

Important considerations and potential issues to watch for when renting a car in Romania.

  • Hidden Fees
    Be aware of potential additional charges when renting a car in Romania.
    • Airport surcharges applicable at Bucharest Henri Coandă Airport
    • Young driver fees for drivers under 25
    • Additional charges for cross-border travels
    • Extra fees for equipment like GPS or child safety seats
    • Charges for using toll roads without a vignette
  • Insurance Coverage
    Ensure you understand the insurance options provided.
    • Check if your travel insurance or credit card covers rentals
    • Consider third-party insurance for better deals
    • Verify what the standard coverage includes
    • Confirm excess amounts and liabilities
    • Don't feel pressured to purchase additional coverage at the counter
  • Fuel Policies
    Understand the fuel return policy to avoid unexpected charges.
    • Full-to-full policies are common and cost-effective
    • Returning with a lower fuel level might incur high refueling charges
    • Locate nearby gas stations before returning the car
    • Keep receipts to prove refueling compliance
    • Note the fuel gauge level during pickup
  • Vehicle Condition
    Perform a thorough inspection of the vehicle before leaving the rental center.
    • Take pictures of all existing damages
    • Check the functionality of electronics, lights, and air conditioning
    • Inspect the tires and windshield
    • Ensure the interior is clean and free of damages
    • Report any discrepancies immediately
  • Rental Agreement Terms
    Carefully read and understand the rental contract before signing.
    • Confirm mileage restrictions
    • Understand cross-border travel policies if necessary
    • Review return time policies to avoid late fees
    • Check cancellation and modification terms
    • Familiarize yourself with the damage assessment process
  • Pickup and Return Timing
    Plan your pickup and return carefully to ensure a smooth experience.
    • Choose pickup times during office hours to avoid delays
    • Allow extra time at busy locations like airports
    • Late returns could result in full-day charges
    • Returning earlier might not guarantee a refund
    • Avoid peak traffic hours for a quicker process
Remember

Being prepared and knowing what to expect can save you hundreds of dollars and prevent stressful situations. Take time to understand all terms and inspect your rental thoroughly.

Differences and Similarities Between Australian and Romanian Traffic Rules

Australian and Romanian traffic laws share common safety goals but differ in areas such as driving sides, speed limits, and alcohol tolerance. Familiarize yourself with local regulations to ensure a smooth driving experience in Romania.

  • Driving Side

    RO

    Drive on the right side of the road

    AU

    Drive on the left side of the road

  • Speed Limits

    RO

    Urban: 50 km/h, Highways: 130 km/h

    AU

    Urban: 50 km/h, Highways: 110 km/h

  • Alcohol Tolerance

    RO

    0.00% BAC (strict zero tolerance)

    AU

    0.05% BAC (moderation allowed)

  • Fuel Types

    RO

    Diesel and petrol widely available, some biofuel options

    AU

    Diesel, petrol, and LPG widely used

  • Seatbelt Requirement

    RO

    Mandatory for all passengers

    AU

    Mandatory for all passengers

  • Traffic Signs

    RO

    Uses international road sign conventions

    AU

    Uses international road sign conventions

  • Mobile Phone Usage

    RO

    Hands-free devices only

    AU

    Hands-free devices only

  • Remember
    • • Familiarize yourself with Romanian road signs and markings.
    • • Ensure your driver's license is valid for use in Romania.
    • • Always carry your car rental documents and insurance proof.
    • • Be mindful of weather conditions affecting road safety.
Voices of our customers

Frequently Asked Questions

Common questions for travelers from Australia renting a car in Romania

Is it really worth renting a car for self-driving in Romania as an Australian traveler?

Absolutely! While Romanian cities offer decent public transport, the real gems—like rural landscapes, mountain roads, and medieval towns—are best accessed by car. Self-driving gives you the freedom to explore at your own pace, stop for spontaneous photo ops, and visit off-the-beaten-track destinations.

How far in advance should I book my rental car for Romania?

It’s best to book at least 1-2 months in advance, especially for peak periods (June–August or during European holidays). Early booking ensures better prices and a wider selection of vehicles, especially automatics which are less common in Romania.

What type of car is best for Romanian road conditions?

A compact SUV (like the Dacia Duster) or an economy sedan (such as Renault Clio or VW Polo) is ideal. These cars are small enough for narrow town streets and sturdy enough for less-maintained country roads. Unless you’re venturing deep into remote, unpaved mountain areas, a standard 2WD is sufficient.

Why should I use QEEQ to book my rental car in Romania?

QEEQ aggregates offers from both international and Romanian car rental providers, allowing you to compare prices, vehicle options, and terms at a glance. They offer transparent packages (often including key insurance) and provide both English and Chinese customer support—crucial if you encounter language barriers abroad.

What are the classic self-drive itineraries in Romania?

The Transylvania Loop is a must: start in Bucharest, loop through Sinaia (Peleș Castle), Brașov, Bran Castle, Sighișoara, and Sibiu, then return to Bucharest. This journey covers the best sights and typically takes 5–7 days.

What should I know about driving the famous Transfăgărășan Road?

It’s open only from late June/early July to late October (weather dependent). The road is narrow, winding, and challenging—plan 3–4 hours for the 90km stretch. Always check official status before departure, and drive during daylight for safety.

Are there other scenic drives in Romania besides the Transfăgărășan?

Yes! The Transalpina (DN67C) is even higher and equally impressive, with less traffic. Bucovina's painted monastery routes also offer beautiful countryside driving.

How many kilometers should I plan to drive per day?

Limit your daily drive to 200–250 km. Romanian roads can be slower than expected due to variable conditions, local traffic, or livestock crossings. This allows time for sightseeing, meals, and any unexpected delays.

Can I arrange a one-way car rental in Romania?

Yes, most major companies allow one-way rentals (e.g., pick up in Bucharest, drop off in Cluj-Napoca), but expect to pay a one-way fee. QEEQ clearly displays any such fees during booking.

Do I need a GPS, or is my smartphone enough for navigation?

Your smartphone with Google Maps or Waze is sufficient—Waze is especially popular in Romania for real-time traffic updates. Buy a local SIM for reliable data, or download offline maps in advance. Renting a GPS from the car company is usually unnecessary and expensive.

Can I legally drive in Romania with my Australian license?

Yes, but you must carry both your valid Australian license and an International Driving Permit (IDP). Both are required by law and by rental companies.

Is an International Driving Permit (IDP) mandatory in Romania? Where do I get one?

Yes, non-EU license holders (including Australians) must have an IDP. Obtain it from your state automobile association (e.g., NRMA, RACV) before departure.

Is there a minimum or maximum age to rent a car in Romania?

The minimum rental age is usually 21. Drivers aged 21–24 may pay a young driver surcharge. High-end vehicles may require you to be 25 or older. Always check terms for specific requirements.

Do I need a credit card to rent a car?

Yes, a credit card (with embossed numbers) in the main driver's name is required for payment and security deposit. Debit cards and cash are usually not accepted.

Should I add additional drivers to the rental contract?

Yes, anyone who will drive must be registered. Extra drivers also need their license and IDP. Unregistered drivers void the insurance. Adding drivers usually incurs a daily fee.

My Australian license expires soon—will this be a problem?

Your license must be valid for the entire rental period, and some companies require you to have held it for at least 1–2 years. If recently renewed, bring your old license to prove experience.

What documents do I need to present at car pickup?

Bring your passport, Australian license, IDP, credit card, and booking voucher. All documents must match the booking details.

What is included in the basic rental quote, and are there hidden fees?

Basic quotes include the car, third-party liability insurance, collision damage waiver (CDW, with excess), theft protection (with excess), and local taxes. Watch for extra fees like young driver surcharges, one-way fees, airport taxes, extra insurance, and cross-border charges.

What is CDW and SCDW? Should I buy full insurance?

CDW limits your liability for damage, but usually leaves a high excess (€800–2000). SCDW (Super CDW or Full Protection) reduces this excess to zero or a low amount. For peace of mind, especially if you’re unfamiliar with local roads, full insurance is highly recommended.

How does QEEQ's insurance differ from the rental desk's insurance?

QEEQ's insurance is usually a third-party policy. If you have an accident, you pay the excess to the rental company, then claim reimbursement from QEEQ's insurer. Desk insurance is often more expensive but waives the excess immediately. QEEQ's option is cheaper, but claims take longer.

What is the 'Rovinieta' and do I need to buy it?

The Rovinieta is a mandatory electronic road tax for using Romanian national roads and highways. All rental cars from reputable companies come with a valid Rovinieta, so you don’t need to purchase it separately.

How much is the security deposit, and when is it refunded?

Deposits range from €100–2000 depending on insurance and vehicle type. With full insurance, it may be as low as €100–300. The amount is frozen (not charged) on your credit card and released 1–2 weeks after return, though it can take up to 30 days depending on your bank.

Can I drive a Romanian rental car into neighboring countries?

Usually yes, but you must declare this at booking and pay a cross-border fee. You’ll receive a 'Green Card' insurance document for permitted countries. Unauthorized border crossing voids insurance and is a serious violation.

Is fuel expensive in Romania compared to Australia?

Fuel is generally slightly more expensive than in Australia, but moderate by European standards. Prices are listed in RON/liter. Confirm the car’s fuel type before filling up.

What other driving-related costs should I budget for?

Main extras are fuel, parking fees, and possible tolls (only Fetești-Cernavodă bridge is tolled separately). Parking is essential in cities and at major attractions.

Does CDW cover tyre or glass damage?

Usually not. Standard CDW often excludes tyres, wheels, glass, roof, underbody, and interior. These are covered only by premium insurance or QEEQ’s comprehensive add-on.

What is Theft Protection insurance?

Theft Protection limits your liability if the car is stolen, subject to an excess. Higher-tier insurance can reduce this excess to zero. This is especially important in big cities.

What is the typical car pickup process at Bucharest Airport?

Follow airport signs to 'Rent-a-Car.' Major firms have desks in the terminal; some local providers use a shuttle to off-site offices. Present all required documents, sign your contract, and inspect the vehicle with staff before leaving.

What should I check when inspecting the rental car?

Thoroughly photograph and video the car’s exterior (scratches, dents, paint), wheels, tyres, windscreen, and interior. Ensure all existing damage is noted on the check-out form. Check that the spare tyre and tools are present.

What contract clauses should I pay special attention to?

Check insurance coverage and excess amounts, fuel policy (usually full-to-full), mileage limits (most are unlimited, but some aren’t), and emergency contact numbers.

How do I rent a child safety seat?

Add it as an extra when booking or at the counter. Romanian law requires children under 135cm to use appropriate seats. Book in advance and verify the seat upon pickup.

What if my reserved automatic car is unavailable and I’m offered a manual?

You have the right to insist on an automatic if your booking specifies it. Demand an upgrade or a vehicle transfer; if not possible, you can refuse and request a full refund. QEEQ’s support can help escalate issues.

Is there anything special about Romanian car keys?

Most keys are remote-controlled. Test locking/unlocking, ask about procedures and fees for lost or locked-in keys, as replacements can be very expensive.

What’s the biggest challenge going from left-hand (Australia) to right-hand driving (Romania)?

Spatial awareness and navigating roundabouts are the toughest. Remember: 'driver near the center line.' Practice in quiet areas and have your passenger help remind you to stay right.

What are the most important Romanian traffic rules to know?

Priority is given to vehicles from the right unless otherwise signed; roundabout traffic has right of way; trams always have priority; headlights must be on outside cities even during the day; zero-tolerance for drink driving; and no handheld phone use while driving.

What are the speed limits and are speed cameras common?

Urban areas: 50 km/h; country roads: 90–100 km/h; highways: 130 km/h. Speed cameras are widespread, especially at village entrances/exits. Police also use mobile radar—strictly observe speed limits.

How do Romanian road conditions compare to Australia?

Highways and major roads are generally good, similar to Australian highways. Secondary roads and rural lanes may be rough, potholed, or gravel. Mountain routes can be narrow and winding—drive cautiously, especially at night.

Is parking easy in Romanian cities? How do I pay?

Parking is challenging in popular cities. Use paid car parks where possible. Street parking usually requires payment via SMS, parking apps (like TPark), or ticket machines. Always check signage and avoid prohibited zones to prevent fines or towing.

How do I refuel in Romania?

Major brands (OMV, Petrom, Rompetrol, MOL) are widespread. Self-service is standard: park by the correct pump, fill up, note your pump number, and pay inside the shop (cash or card). Most stations are open 24/7 and include amenities.

What should I do if stopped by Romanian police?

Pull over safely, open your window, and keep your hands visible. Present your passport, license, IDP, and car documents. Never attempt to bribe officers. Request a written fine if penalized—never pay cash on the spot.

Are there any unique driving customs or unwritten rules in Romania?

Yes: flashing headlights often warn of police or hazards ahead; honking is common if you hesitate at green lights; overtaking is frequent on single-lane highways but often risky—avoid unless completely safe.

What are special safety tips for mountain roads like the Transfăgărășan?

Check weather before departure, use low gears for descents, watch for animals (sheep, cows, even bears), and avoid driving close to cliff edges. Drive slowly and allow extra time for unexpected stops.

What should I do in case of a traffic accident?

Ensure safety—turn on hazard lights, wear the reflective vest, place the warning triangle 50m behind the car. For injuries, call emergency 112. For minor accidents, call the police and inform the rental company. Always obtain a police report for insurance claims.

What if the car breaks down?

Call the rental company’s 24/7 roadside assistance number (found in your contract). Share your precise location (use Google Maps) and describe the problem. Do not seek unofficial repairs.

Is it safe to drive in Romania at night?

Avoid night driving outside cities if possible due to poor lighting, unclear markings, and potential hazards (pedestrians, animal-drawn carts, wildlife). If unavoidable, reduce speed and remain vigilant.

What is the typical car return process and how much time should I allow?

Return the car to the specified location, ideally 30 minutes early. Participate in the final inspection, compare with your initial photos, and ensure the staff signs off on a satisfactory return. Keep your copy of the return form.

How to avoid issues with the full-to-full fuel policy?

Refuel at a station within 5–10 km of the return location and keep the last receipt. If the tank isn’t full, the company will charge inflated fuel and service fees.

Why hasn’t my security deposit been released yet?

Deposit release can take 7–15 business days, sometimes up to 30, depending on your bank. If not released after a month, contact your card issuer first, then the rental company or QEEQ support.

What if I receive a traffic fine after returning home?

The rental company will deduct an administration fee and forward your details to authorities. The fine will be mailed to you—follow the payment instructions. Ignoring fines can affect future travel or rentals in the EU.

What should I do if I dispute post-rental charges (e.g. for damage or cleaning)?

Present your documented photos/videos and inspection forms to the company. If unresolved, file a chargeback with your credit card provider. If booked via QEEQ, contact their support for mediation—they’re effective in resolving disputes.

Still have questions?

Contact QEEQ via online chat or hotline for specific advice. Contact Support