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Considering a journey across Taiwan's scenic landscapes?
If you're traveling from Malaysia, you might be wondering:
  • Will my Malaysian driving license be valid in Taiwan?
  • What type of insurance coverage should I consider when renting a car in Taiwan?
  • What are the estimated rental costs?
  • Can I rent a car one-way within Taiwan?
  • What are the highway and traffic rules different from Malaysia?

This guide is designed to provide Malaysian travelers all the insights needed to smoothly rent and drive a car in Taiwan. Tips on cultural nuances, essential traffic rules, and cost-saving hacks will equip you for an adventurous and safe journey.

Can Malaysian Citizens Drive in Taiwan?

Yes, Malaysian travelers can legally drive in Taiwan with the proper documentation. Age restrictions and additional document requirements may apply.

  • Form of ID:

    A valid passport is required.

  • Driving licence:

    Accepted driving licence include:
    • Original driving licence + International Driving Permit (IDP)
    • Original South Korea Driving Lisense (English version) + Korea IDP

    Notes: Due to reciprocal driver's license principle in Taiwan, please contact the rental company in advance and let them know your driver's license is issued in what country and state/province, which will help the rental company confirm your eligibility.
  • Accepted cards:

    Physical credit cards in the full name of the main driver are required. Supported credit cards include Visa, Master, JCB, UnionPay, AMEX, DinersClub, and Discover. Debit cards are also accepted, including Visa, Master, JCB, and UnionPay.

  • Age requirements:

    Drivers must be between 20 and 80 years old to rent a car. Additional fees may apply for young drivers, depending on the rental company.

Ready to Rent?

Requirements may vary between rental companies. Always confirm details when booking.

Check Rates

Which Car Rental Companies Are Best?

Explore a variety of options for car rentals in Taiwan, including international brands and local providers, each offering unique benefits for Malaysian travelers.

Global Chain Companies

Local Brands

  • Hertz

    global
    8.5

    Locations:

    23

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Hertz

    global
    8.5

    Locations:

    30

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Avis

    global
    8.5

    Locations:

    97

    Prices:

    $$

    Key Advantages

    • Strong global presence
    • User-friendly online booking system
    • Loyalty program with discounts
    • Variety of vehicle types including SUVs and sedans

    Best for

    Budget-conscious travelers and families
  • Hertz

    global
    8.5

    Locations:

    77

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Thrifty

    global
    8.5

    Locations:

    24

    Prices:

    $-$$

    Key Advantages

    • Wide selection of vehicles
    • Competitive pricing
    • Membership rewards program
    • Easy online booking

    Best for

    Budget-conscious travelers and families
  • Dollar

    global
    8.5

    Locations:

    23

    Prices:

    $-$$

    Key Advantages

    • Competitive pricing
    • Wide selection of economy vehicles
    • Easy online booking
    • Flexible rental terms

    Best for

    Budget-conscious travelers
  • Chailease

    local
    8.5

    Locations:

    54

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Wide range of vehicles
    • Tailored services for corporate clients
    • Excellent customer service

    Best for

    Local travelers and businesses
  • Goodcars

    local
    8.5

    Locations:

    6

    Prices:

    $-$$

    Key Advantages

    • Competitive pricing
    • Personalized customer service
    • Easy online booking
    • Convenient pickup and drop-off locations

    Best for

    Budget-conscious travelers and local rentals
  • SHANGDAOZUCHE

    local
    8.5

    Locations:

    0

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Wide range of vehicle types
    • Personalized service
    • Convenient pickup and drop-off locations

    Best for

    Budget-conscious travelers and local rentals
  • Cyuan-Guo

    local
    8.5

    Locations:

    7

    Prices:

    $-$$

    Key Advantages

    • Personalized customer service
    • Competitive pricing
    • Convenient location
    • Local knowledge

    Best for

    Budget-conscious travelers and locals
Recommendations for Malaysian Travelers
Choose International Brands If:
  • You require reliable nationwide service.
  • You want 24/7 customer support.
  • It is your first time in Taiwan.
  • You are traveling for business or important events.
Choose Local Providers If:
  • You are looking to save on rental costs.
  • Your trip is focused on urban areas.
  • You prefer unique or traditional vehicle options.
  • You are comfortable using app-based services.

How to Choose the Right Car?

Choosing the right rental car can make your travel more comfortable, safe, and enjoyable. Consider your travel group size, the destinations on your route, and the type of driving you'll be doing. With QEEQ, you can compare multiple car types and policies to find the one that best suits your journey.

  • Seating and Luggage

    Consider your travel group size and luggage needs.

    • Economy cars (2-4 people, 1-2 suitcases)
      Perfect for city driving and short trips.

    • Compact cars (4-5 people, 2-3 suitcases)
      Good balance of space and fuel efficiency.

    • Mid-size cars (5 people, 3-4 suitcases)
      Comfortable for longer distances.

    • Full-size/SUV (5-7 people, 4+ suitcases)
      Ideal for families and group travel.

  • Transmission Type

    Choose between automatic and manual transmission.

    • Automatic transmission
      Easier for city driving and traffic, more common in Taiwan.

    • Manual transmission
      Often cheaper, better fuel economy, more control.

    • Consider your comfort level with left-hand driving and automatic cars.

  • Insurance Included

    Check what insurance coverage comes with your rental.

    • Basic liability
      Covers damage to other vehicles and property, usually included.

    • Collision Damage Waiver (CDW)
      Covers damage to your rental car, often optional.

    • Theft protection
      Protects against car theft, may be included or additional.

    • Personal insurance
      Check if your Malaysian insurance or travel insurance covers rentals.

  • Cancellation Policy

    Understand booking flexibility and fees.

    • Free cancellation
      Usually available up to 24-48 hours before pickup.

    • Prepaid vs. Pay-at-counter
      Prepaid often cheaper but less flexible.

    • Change fees
      Cost to modify dates, locations, or car type.

    • Travel insurance
      Consider coverage for trip cancellations or delays.

  • Mileage Policy

    Check distance restrictions and additional charges.

    • Unlimited mileage
      Best for long road trips and cross-country travel.

    • Limited mileage
      Cheaper daily rate but extra charges for excess miles.

    • Consider your planned route distance and potential detours.

    • Factor in mileage costs when comparing total rental prices.

  • Fuel Policy

    Understand fuel requirements and costs.

    • Full-to-Full
      Return with same fuel level, most economical option.

    • Full-to-Empty
      Pay upfront for full tank, convenient but often more expensive.

    • Same-to-Same
      Return with same level as pickup, fair pricing.

    • Pre-purchase fuel options
      Compare costs with local gas station prices.

Quick Decision Guide

  • City Travel

    Compact/Economy car with automatic transmission, full-to-full fuel policy.

    Taipei, Kaohsiung, Taichung
  • Road Trip

    Mid-size/Full-size car with unlimited mileage, flexible cancellation.

    East Coast Highway
  • Vacation

    Convertible/SUV with comprehensive insurance, prepaid fuel option.

    Sun Moon Lake, Kenting

Compare with Confidence on QEEQ

Don't settle for the first option you find. QEEQ makes it easy to compare car types, policies, and total costs from multiple providers. See all fees upfront, read real customer reviews, and choose the perfect car for your adventure.
  • Compare all car rental deals
  • No hidden fees
  • Real customer reviews
Check Rates

What Are the Popular Destinations in Taiwan?

Taiwan offers a blend of vibrant city life and serene natural landscapes. Travelers can explore bustling streets of Taipei, historic charm in Tainan, and scenic drives along the East Coast. Renting a car in Taiwan makes it convenient to visit attractions such as Taroko Gorge and Sun Moon Lake.

What Insurance Do I Need?

To legally drive in Taiwan as a traveler from Malaysia, having at least basic insurance is necessary. Additional coverage is recommended for better protection during your journey. Insurance inclusions and options may vary, so choose wisely for peace of mind.

Types of Insurance Coverage
  • Collision Damage Waiver (CDW)

    Covers damage to the rental car in case of collision or theft.

    RM70-115/day
    Essential
  • Theft Waiver (TP)

    Provides coverage against theft of the rental vehicle.

    RM25-40/day
    Essential
  • Third Party Liability Insurance (TPL)

    Covers damages caused to third parties or their property.

    Commonly included in the rental base price
    Included
  • Personal Accident Insurance (PAI)

    Covers medical expenses for the driver and passengers in case of an accident.

    RM25-50/day
    Optional
QEEQ's Complete Protection Solutions

Perfect for travelers who want comprehensive protection without the complexity. One price covers everything, and AXA's trusted network ensures reliable claims processing throughout Taiwan(China). Get comprehensive coverage online for about 50% less than counter rates.

Coverage Feature
QEEQ Full Coverage
Basic Rental Company
Collision Damage Waiver

Fully Covered

US$328.92 - US$1,645.00
Theft Protection

Fully Covered

US$658.00 - US$10,528.05
Personal Accident Insurance

Fully Covered

Not Covered
Tire, Window, Mirror Damage

Fully Covered

Not Covered
Roadside Assistance

Fully Covered

Not Covered
Know more About QEEQ Full Coverage

How to Save Money When Renting a Car in Taiwan?

Smart planning and knowing the best practices can help Malaysian travelers save significantly on car rentals in Taiwan. Factors such as early booking, using comparison tools, and understanding fuel policies can make a big difference.

Booking Tips for lower Prices
  • Plan and Book Early
    Secure your rental car at least 3-6 weeks in advance to access early bird discounts and ensure vehicle availability.
    Save up to MYR 150-300
  • Utilize Price Comparison Tools
    Platforms like QEEQ or Rentalcars.com allow you to compare prices across providers and find the best deals.
    Save up to 25%
  • Select Fuel Policies Wisely
    Opt for a "full-to-full" fuel policy, which only charges for the fuel you use. Refill at local stations for better rates.
    Save MYR 50-100
  • Avoid Airport Pickups
    Picking up your rental car in city locations instead of the airport can often avoid additional surcharges.
    Save MYR 80-200
QEEQ's Money-Saving Features
  • Diamond Membership
    Save up to 20% on every booking - free trial available below.
    View Details
  • Price Drop Protector
    If your booked car price drops, QEEQ automatically rebooks it at the lower rate and refunds the difference to you.
    View Details
  • One-Dollar Freeze
    Lock in today's price with just $1 upfront and pay the rest later.
    View Details
  • Flexible Payments
    Pay with credit/debit cards or even cryptocurrency via BitPay.
    View Details

What Should You Pay Attention To?

Important considerations and potential issues to watch for when renting a car in Taiwan.

  • Pricing Clarity
    Ensure you understand the full cost of your rental.
    • Confirm the daily rental rate and any additional fees.
    • Check for seasonal price variations.
    • Understand mileage limitations or charges for extra miles.
    • Be aware of any cancellation fees.
  • Driving Regulations
    Familiarize yourself with the driving rules in Taiwan.
    • Ensure you have an International Driving Permit (IDP).
    • Learn the local traffic signs and regulations.
    • Drive on the right-hand side of the road.
    • Understand parking rules to avoid fines.
  • Navigation Challenges
    Consider navigation options for easier travel.
    • Many rental cars include GPS systems; check availability.
    • Download offline maps for areas with limited connectivity.
    • Verify that the GPS supports English or your preferred language.
    • Consider smartphone apps for real-time navigation.
  • Fuel Policies
    Understand the fuel requirements of your rental.
    • Most rentals operate on a full-to-full policy.
    • Check nearby fuel stations before returning the car.
    • Keep receipts for fuel purchases.
    • Return the car with the same fuel level as received.
  • Insurance Coverage
    Ensure appropriate insurance coverage for your rental.
    • Confirm if your travel insurance covers car rentals.
    • Consider supplementary insurance for peace of mind.
    • Check coverage details for accidents or theft.
    • Clarify the deductible amount for claims.
  • Rental Timing
    Plan your rental period effectively.
    • Check operating hours of the rental agency.
    • Avoid surcharges for late returns.
    • Book in advance for better rates.
    • Allow buffer time for pick-up and drop-off.
Remember

Being prepared and knowing what to expect can save you hundreds of dollars and prevent stressful situations. Take time to understand all terms and inspect your rental thoroughly.

Traffic Rules Comparison: Malaysia vs. Taiwan

Malaysia and Taiwan have distinct traffic regulations, including differences in right-hand driving, alcohol limits, and parking conventions.

  • Driving Side

    TW

    Drive on the right side of the road

    MY

    Drive on the left side of the road

  • Blood Alcohol Limit

    TW

    0.03% BAC (strict enforcement)

    MY

    0.08% BAC (moderate enforcement)

  • Signage Language

    TW

    Predominantly in Mandarin Chinese

    MY

    Predominantly in Malay and English

  • Stop Signs

    TW

    Full stop is mandatory

    MY

    Full stop is mandatory

  • Seatbelt Laws

    TW

    Mandatory for all occupants

    MY

    Mandatory for all occupants

  • Parking Rules

    TW

    Strict enforcement of parking zones

    MY

    Moderate enforcement of parking zones

  • Remember
    • • Ensure you are familiar with Taiwan's right-hand driving rules.
    • • Carry your international driving permit and necessary documents.
    • • Observe local traffic signs and follow directions carefully.
    • • Be mindful of strict alcohol limits before driving.
Voices of our customers

Frequently Asked Questions

Common questions for travelers from Malaysia renting a car in Taiwan(China)

I am a Malaysian citizen planning to rent a car for self-driving in Taiwan (China). What driving license documents do I need?

You must present two key documents: your valid Malaysian driving license (must be in force and usually held for at least one year) and an International Driving Permit (IDP) issued by the Malaysian Road Transport Department (JPJ). Both must be shown together for validity.

How do I apply for an International Driving Permit (IDP) in Malaysia?

Visit any JPJ branch in person with your valid B2 or D license (original and copy), MyKad (original and copy), two recent passport-sized color photos (white background), a completed JPJ L1 form, and pay the current fee (RM150/year). The IDP is typically issued on the spot.

Are there age restrictions for renting a car in Taiwan (China)?

Yes. Most rental companies require drivers to be at least 20 years old, sometimes 21 or older. Drivers aged 20-25 or over 65 may incur a 'young/senior driver surcharge' and may be restricted from renting high-performance or luxury cars. Always enter your real age when booking on QEEQ.

Besides driving license and IDP, what documents are required to pick up the car?

You need your original passport, Malaysian driving license, IDP, and a valid international credit card under the main driver's name for payment and deposit. Debit cards or cards in another person’s name are not accepted.

My Malaysian driving license will expire soon but is valid during my trip. Can I rent a car?

Yes, as long as your license and IDP remain valid throughout the rental period. However, it's advisable to renew your license before departure to avoid potential issues.

If I’m traveling with friends, can we take turns driving? What are the requirements?

Yes. Any additional driver must be registered as an 'additional driver' and present the same set of documents (passport, national license, IDP) in person at pickup. There may be a daily charge for additional drivers.

We are traveling as a family with children. What should we consider when renting a car?

By law, children under 4 years or 18kg must use a child seat; those 4-12 years or 18-36kg should use a booster seat. Book these accessories in advance via QEEQ as quantities are limited.

What car type should I choose for my first self-drive trip in Taiwan (China)?

For 2-3 people/city trips: a 1.5L-1.8L compact car (e.g., Toyota Vios/Yaris). For 4-5 people/families: a standard sedan or mid-size SUV. For mountain routes: a 1.8L+ or turbocharged SUV. For 6+ people: a 7 or 9-seater MPV/van, but Malaysian D license only allows up to 8 seats.

Is driving in Taiwan (China) complicated for Malaysians? What should we pay attention to?

Taiwan’s road system is well-developed, but be prepared for left-hand drive (steering wheel on the left, drive on the right), abundant motorcycles weaving in traffic, and special scooter waiting areas at intersections.

I don’t speak Chinese. Will I face difficulties renting/driving in Taiwan (China)?

No major issues. Staff at rental counters in airports and cities often speak basic English. Traffic signs use international symbols and English. Navigation apps (Google Maps/Waze) are reliable, and locals are generally helpful.

Do I need to rent a GPS device for navigation in Taiwan (China)?

Not necessary. Smartphone navigation apps like Google Maps and Waze work well. Download offline maps before your trip to save data. If your phone lacks a data plan, you can rent a car with built-in GPS or a separate unit via QEEQ.

How many days do I need for a Taiwan (China) round-island road trip? What’s a recommended route?

A fast trip takes 7-9 days, a comfortable pace 10-14 days, and an in-depth trip 15+ days. Classic route: Taoyuan Airport – Taichung – Sun Moon Lake/Cingjing – Tainan/Kaohsiung – Kenting – Taitung – Hualien (Taroko) – Yilan – Taipei.

How do I book a car rental in Taiwan (China) through QEEQ?

Go to the QEEQ website/app, enter pickup/drop-off location, dates, and times. Compare and filter available cars, select your vehicle and insurance package, fill in driver details, pay the deposit/full fee, and receive a confirmation voucher by email.

What’s included in the QEEQ car rental price? What extra charges might apply?

The price usually covers rental fee, unlimited mileage, basic insurance (TPL, sometimes CDW/TP), and taxes. Not included: deposit, fuel, tolls (ETC), child seats, GPS, additional driver fees, young/senior driver surcharges, one-way fees, or out-of-hours service fees.

What are CDW, TP, and TPL insurance? Do I need full insurance?

TPL (Third Party Liability) covers damage to others, CDW (Collision Damage Waiver) limits your liability for car damage (with excess), and TP (Theft Protection) covers theft (with excess). Buying 'super full insurance' (zero excess) is highly recommended for peace of mind.

What is the difference between ‘basic insurance’ and ‘super full insurance’ packages on QEEQ?

Basic insurance includes CDW/TP with a high excess (e.g., NT$20,000+). Super full insurance lowers the excess to zero, covering all repair costs, which is safer, especially for unfamiliar drivers.

Can I use QEEQ promo codes? How do I get them?

Yes. QEEQ offers promo codes via their website, app, email subscription, and social media. Enter valid codes at checkout for discounts.

Can I modify or cancel my QEEQ booking if my travel plans change?

Yes. Most bookings can be modified/canceled for free up to 48 hours before pickup. After the free period, a fee may apply. No-shows usually forfeit the full rental fee. Check QEEQ’s terms for details.

There are many rental companies on QEEQ (e.g., Chailease, Hotai, Car-Plus). How should I choose?

All are reputable local companies. Compare based on price, user ratings, and location convenience (e.g., airport vs. hotel pickup). QEEQ displays user reviews and ratings for each company.

What is 'one-way rental' and does it cost extra?

One-way rental means picking up the car at one location, returning it at another (e.g., Taoyuan Airport to Kaohsiung). There is an additional fee (NT$1,000-NT$3,000), automatically calculated on QEEQ when you select different pickup/drop-off points.

I booked on QEEQ but haven’t received a confirmation voucher. What should I do?

Some bookings are 'on request' and need confirmation from the rental company, which can take a few hours to 48 hours. Check your email (and spam folder). If not received in 48 hours, contact QEEQ customer service.

Can I pay with a debit card or someone else’s credit card?

QEEQ may accept various payment methods for booking, but at pickup, a valid international credit card in the main driver’s name is required for payment and deposit. Debit cards or third-party cards are not accepted.

How do I find my rental car counter at Taoyuan Airport?

Both Terminals 1 and 2 have car rental centers. Follow 'Car Rental/租車' signs after customs. QEEQ’s voucher will list the precise counter location and contact number.

If my flight is delayed, will the rental company wait for me?

If you provided your correct flight number during booking, the company will monitor your flight and hold your car for a reasonable time. If delayed over two hours or after hours, call the counter as soon as you land to avoid cancellation.

What steps must I never skip when inspecting the car at pickup?

Check the exterior for scratches/dents and mark all existing damage on the contract, take photos/videos with timestamps, inspect the interior, check tires, and confirm fuel and mileage readings match the contract.

What contract terms are essential to understand?

Focus on insurance coverage and excess, fuel policy ('full to full'), mileage policy (usually unlimited), extra charges for accessories, and find the 24-hour emergency contact number.

What is the deposit (pre-authorization)? How much is it and when is it returned?

The deposit is a credit card pre-authorization (not an actual charge) to cover potential extra costs. It’s usually NT$10,000-30,000, released 15-30 business days after car return depending on your bank.

Can I request a car upgrade at pickup?

Yes, if higher-category cars are available, you can pay the daily difference for an upgrade. Sometimes, if your booked class is unavailable, a free upgrade may be offered.

If the staff tries to sell extra insurance at the counter, should I buy it?

If you already purchased 'super full insurance' via QEEQ, there’s usually no need to buy additional coverage at the counter. Show your voucher and politely decline.

What are the differences between picking up the car in the city vs. at the airport?

Airport pickup is convenient for immediate travel but may incur higher fees. City pickup can be cheaper and suits those spending initial days in Taipei, where public transport is better than driving. Choose based on your itinerary.

How long does it take to adapt from right-hand driving (Malaysia) to left-hand driving (Taiwan)? Any tips?

Most adapt in 1-2 days. Remember: 'Drive on the right.' Take it slow, follow local cars, ask your copilot to help remind you, and expect to mix up wiper and turn signal levers initially.

What unique traffic rules should I be aware of in Taiwan (China)?

No right turn on red unless signed. At many intersections, wait for a left-turn light. At roundabouts, yield to vehicles inside. Always stop for pedestrians at crossings. All passengers must wear seat belts.

How are highway tolls paid? Do rental cars have ETC?

Taiwan’s highways use electronic tolling (ETC) only. All rental cars have eTag/ETC devices. Drive through as normal; tolls are settled with the rental company at return, typically deducted from your deposit.

Is refueling easy? Which fuel should I use?

Fuel stations are widespread. Most cars use 95 unleaded gasoline. Confirm with staff at pickup. Most stations are full-service—tell the attendant '95 full tank'. Pay by cash or card.

Is parking easy in cities? How do I pay for parking?

City parking is scarce/expensive. For street parking, a fee slip is placed on your wiper—pay at any convenience store before leaving. Car parks are pay-on-exit, via cash or EasyCard. Never park in red/yellow lines to avoid hefty fines/towing.

What should I note when driving to mountainous areas like Alishan or Cingjing?

Check your car (fuel, tires, brakes) before departure. Watch for changing weather. Use low gear on steep descents instead of constant braking. In narrow bends, sound your horn before entering.

How do I safely navigate Taiwan’s heavy motorcycle traffic?

Keep distance, check mirrors often, be extra vigilant when turning right, and always check before opening doors after parking.

What are the best navigation apps for self-driving in Taiwan (China)?

Google Maps for general navigation, Waze for live traffic and hazard alerts, and 'Speed Camera Detector' app for real-time speed trap warnings.

Are speed cameras common? What are the usual speed limits?

Yes—many are well-hidden. Urban roads: 40-60km/h, highways: 100-110km/h. Fines start at NT$1,200. Always observe speed signs and consider using a speed camera alert app.

Is it safe to drive at night in Taiwan (China)?

Generally, yes. Main roads and cities are well-lit. In rural/mountain areas, some roads may lack lighting—drive slowly and watch for wildlife.

Can I charge my phone in the rental car?

Most rentals have USB charging ports, but bring your own car charger and phone mount for convenience.

What should I do if I receive a traffic ticket?

Pay parking tickets at convenience stores before leaving. For speeding or other infractions, the ticket is sent to the rental company, who will pay and charge your credit card, possibly with an admin fee.

How is the Suhua Highway (Suao-Hualien)? Is it worth driving?

The Suhua Highway offers stunning ocean views but is challenging (narrow, winding, prone to landslides). Experienced drivers can enjoy it in good weather. The 'Suhua Improvement' road (tunnels) is safer but less scenic.

Can I take the rental car on a ferry to outlying islands (e.g., Xiaoliuqiu, Green Island)?

No. Rental contracts prohibit taking vehicles off Taiwan’s main island, including ferries. Insurance is void if violated. Park at the pier and use passenger ferries.

Is horn honking common in Taiwan (China)?

No. Honking is considered rude except in emergencies or to alert oncoming traffic in mountain curves.

What is the car return process? How much time should I allow?

Drive to the return location, refill the tank if required, staff inspects the car for new damage, settle outstanding charges (tolls, fuel), and return keys. For airport returns, allow at least 3-4 hours before your flight.

What if I forget to refuel before returning the car?

The rental company will refuel for you at a higher-than-market rate and may charge a service fee. Refuel within 5-10km of the return location and keep the last fuel receipt.

How long does it take for my deposit/pre-authorization to be released after return? What if it’s delayed?

Release takes 15-30 business days due to international banking. If not returned after 30 days, contact your card issuer and QEEQ customer support.

What should I do if I have a traffic accident during the rental?

Stay calm, ensure safety, turn on hazard lights, move to a safe spot if possible, call 110 (police) immediately for an official report (required for insurance), contact the rental company’s emergency number, and photograph the scene. Do not settle privately.

What if the car breaks down during the rental?

Park safely, turn on hazard lights, place the warning triangle, call the rental company’s 24-hour roadside assistance, and provide your location. They will dispatch help or arrange a replacement car if needed.

Still have questions?

Contact QEEQ via online chat or hotline for specific advice. Contact Support