Terrible car rental company, I've never seen a Europecar branch this run-down... The staff were irresponsible during pickup and tried to overcharge us during drop-off, making us wait for over half an hour... Absolutely horrible!!!
it was hard to find the vehicle and the place where it is. the deposit has not been returned until now
the car that was given to me is smaller than the one i rented
well after all i can say its above average for the reason being some issues arise during my rental.
issues have been resolve by the management smoothly but i hope this wont happen again in the future
About QEEQ:10.0/10
smooth process and booking, though price difference is quite alot but it helps to ease booking and reservations at ease
Bonne explications et changement de véhicule au dernier moment en raison du numéro de plaque et des jours d'interdiction de circuler sur Manille.
Voiture propre et confortable.
Inconvenient de devoir payer le dépôt de garantie en espèce (350€) car la recharge de la carte bleue est annoncée comme nécessitant un mois. !!!!!!! Attention prévoir des espèces !!!!!!!!
The car was in excellent condition, almost brandnew, clean. Staff very friendly and helpful. Although they seemed not to be informed about our reservation the car was available within 30 minutes. Looks like a lack in Hertz's internal communication.
The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key.
The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key.
The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key.
Waited for an hour for the car to arrive. When it did, they picked me up but took me to the wrong hotel. It took 2-3 hours in total to get the car. They charged me 10,000 pesos without pre-authorization, not sure why.
This was our first time renting a car and we were trapped. We didn't know we needed to buy full coverage insurance. We thought the included insurance was enough. In the end, we were charged 2000 for a scratch. They wouldn't even let us fix it ourselves, they just wanted the money.
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Alexia Reade
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