I am really very satisfied. The communication was smooth and they were very friendly. They even used WhatsApp to tell me how to get in touch if I needed anything after picking up the car. The car was very new, with only 3000 kilometers on it, and very fuel-efficient. It was easy to drive, making my travel experience excellent.
I am extremely satisfied. Communication was smooth and they were very friendly. After picking up the car, they even used WhatsApp to inform me how to reach them if needed. The car was new, fuel-efficient, with only 3000 km on it. It was very easy to drive and greatly enhanced my travel experience.
The staff was extremely helpful and nice, but they charged us a 190 Pesos cleaning fee (they wanted to charge 300, but since I had taken the vehicle to a car wash and objected, they reduced it to 190). Since they insisted to pay in cash and did not issue me any receipt, I doubt this fee is not legitimate. Moreover, it is not specified in the rental agreement
The overall service was great, and they even upgraded the car model. The vehicles are all quite new with low mileage. I'll choose this company again next time.
Renting a car in the Philippines (Manila) is an extremely terrible experience. Avoid renting a car here at all costs. The city has some of the most corrupt police officers, chaotic traffic systems, countless two-wheeled and three-wheeled motorcycles darting everywhere, beggars at every intersection, and no clear reminder of the return point location. Everything here is very driver-unfriendly.
Our flight was delayed, but there was a guy at the exit waiting for us. When returning the car, I arrived early and had to wait 40 minutes because they weren't open yet, but they still came before my scheduled time. Overall, I was quite satisfied with the service.
The rental service was actually handled by Europcar. The staff at the rental desk were unprofessional; they did not complete the necessary paperwork during pickup, including failing to document the vehicle's condition. When returning the car, the staff there were completely unaware of the situation. Fortunately, I had recorded videos, taken photos, and made audio recordings to avoid disputes. They charged a deposit of 10,000 pesos, which would be refunded only after 3-4 weeks!
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