NANTES ATLANTIQUE AIRPORT CAR RENTAL REVIEWS

Like: Got an upgrade which was nice and the staff were great.

I had some difficulty in finding the service desk as I'd understood it was in the terminal building but it was actually located opposite the terminal building. There were 2 people in front of me but one took a long time as they were booking from scratch I think. Once I was seen the service was good and bringing the car back was a breeze. Great little car in great condition.

Perfect thank you - clear to understand and easy to use not to mention competitive.

Cela aurait été parfait si nous avions pu contacter Budget par téléphone or cela a été impossible malgré de nombreux appels avec parfois des attentes de plus de 20 mn. Inadmissible Problème aussi sur un reste à payer indu

Tout très bien

I had a small scratch on back of the car. I pointed it out. They said it would only be a small amount. €723 is now the estimated cost of repair. Outrageous. I have excess insurance but will not be using Europcar again. Under no circumstances

N/A

Very slow to reimburse the deposit. The deposit should be refunded immediately on return acceptance of vehicle. Shouldn’t have to wait 4-5 days.

Like: Speed and upgraded to sat nav with no charge.

The counter staff were helpful. As there were no cars available when we arrived and a large queue i had to wait aprox 1 and a half hours standing in 30degree heat. The car i got was not what i had ordered. This was disappointing.

Like: No Que
Dislike: Price for upgrade on day and upsell for insurance !!

The car had 100000 kilometres and was dirty with stained seats, not the Mercedes Vito we booked and paid for. It was a Vivaro. I booked for 367 euros and even after getting a poor version of what we actually booked we have been charged 409 euros and still not received our 300 euros deposit back. I have £700 on my credit card!!!! Please can you help to sort this out?

When renting the car, not only did they say the initially ordered model was unavailable, but the rental company's staff also took advantage of language barriers to push for a model change, increasing the cost. Upon returning home, my credit card was charged more than 3800 RMB when the rental should have only cost 201 Euros. The rental contract and card transaction receipts were taken when the car was returned, leaving me with no evidence.

Your agent Phillipe was extremely helpful and assisted us very well. Suggest you automatically enter the hiring base as Home Address in the sat nav to assist ease of return. Unsure why we paid a premium for a sat nav which was integrated in the car.

At first I was not happy when I realised i had to take a navette but the overall experience turned out to be very good helped by a very friendly ,efficient and professional customer service.

We get Clio instead Twingo which is very positive thing. Only problem was with child seat. Not so good seat, and very difficult to put in the car properly. Try switch to Isofix system.

Everything went as it should.

Car was fine, nearly as expected. There were some scratches that I had to report at pickup and that were not premarked in documentation. The car was not at the pickup box as provided by the person at counter, so I had to return to the counter and wasted 30 minutes of our time (sole parent with two small kids). The Child safety seat rental is over priced (I was quoted 38,50 EUR incl. VAT per 3 days rental of an 100,00-120,00 EUR piece of equipment). Even I was quoted a rate that said incl. VAT the person at checkout added the VAT again, so I was unfairly overcharged few euros. As I was in hurry for the plane, I noticed this only later.

The price for child seat rental said 38,50 EUR incl. VAT, but the person at checkout charged us 46,20 EUR (as he added VAT one more time).

Like: How new the car was. Service upon picking up
Dislike: Time spent on picking up. Car had some fits and starts when driving with AC on. Suspect due to the running in although I was told there was no longer any.