DARWIN AIRPORT CAR RENTAL REVIEWS

Consistently quality rental service without any worry of being pinged for damage to the car that already existed.

Quick and easy rental service, the most intuitive of all of the car rental brokers in my opinion. I can't think of anything that could be used to benefit your service. The new app looks great!

The car exceeded all expectations. I arrived in Brisbane a day early and phoned ahead to see if I could receive a refund on the day not needed and the answer was yes. When I arrived to return the car they were unable to do this on their computer system so that was very frustrating having to return the car twice.

Car received in good condition and collection instructions were clear.

Drop off instructions were clear.

All was GOOD !!!!!!!!

A little short on communications

Our flight arrived late at 2am in the morning just as the Hertz counter was closing. We were given our keys and took out top insurance offered by your staff member. After a long walk to the vehicle we realized how damaged the car was but it was too late to go back as the counter was closed. We paid top insurance for car that was likely uninsurable due to its condition, balled tyres, dents and panel damage all over the car- the car was completely unsafe particularly for the weather but also the long road trips we had planned. We phoned to complian an the lady sounded completely uninterested. We were told the manager would phone us to discuss but received no contact. We are completely unhappy with the service and condition of the car and the amount we paid to insure a vehicle that was already in such poor condition.

Favorably impressed with the service and car

Excellent

We picked up the car at around 5am in the morning on July 5th, and gave them our credit card for deposit purpose. However, we realised we were charged $196+ immediately for no reason as the total amount in the invoice is only $29+ for baby car seat. We wrote to them via email as after service calling is not available, until now we haven’t received any response! Don’t think I will use Avis any more!

Very good booking platform with efficient customer service officers

Good, clean car for great value

Was give a free upgrade to Mitsubishi asx

I didn't like the idea that I arrived Darwin at 5am and had to wait for one hour for the counter to be open. I did noticed that other rental companies open 24 hours...

All went well, however I never got feedback or approval regarding returning the deposit I gave

The initial car hire was not cheap and additional charges were applied at pickup. The additional mileage charges were more than described or expected.

Signage on pick up spot was Ace car - I was looking for easy car rentals . Perhaps I missed that info in pick up email . Our automatic i30 was perfect for our stay

Easy to use and quick replies to queries

Self collect my car as it was beyond opening hours but the whole process was smooth. Instructions was given clearly & collection of the car was smooth. Hard a little trouble at the start but staff over the phone was great.

The car was very new, clean, and in excellent condition! There were no issues during the whole trip. Great experience!

Bargain gave me the car I booked. The confirmation given by Easycar referred to a smaller car but a phone call to Bargain and I was allocated what I had booked.

See abovr

The vehicle was in immaculate condition, ran smoothly and we returned in very good order with any marks, scratches etc. The lady at the check-in counter was very friendly and helpful.

It was a great way of booking - very quick and easy.

Reminder that there is a shuttle service to pick up vehicle as we thought it was an airport pick up but other than that once I found the number all was very straight forward. Thank you we enjoy our car and we’re very happy with the service once this was resolved

There's no sign. How am I supposed to find ACE? Directions to ACE rentals ended up in staring at a fence! You "closed the gate" before I arrived, and I had to argue with a staff member to get it opened again. Pretty shitty start to the holiday.

Please bloody well check that the rental company is flipping open before accepting bookings! Very bad experience.

The car's downward slope sensor was faulty and the sensor kept blinking on the dashboard, which was distracting to me as a driver. Otherwise the service was good and the condition of the car (cleanliness, smoothness of drive etc.) was good.

Second time I've used Alamo & will use again. Would rather prefer a car without damage though...doesn't look good